Accommodations Specialist

TEKsystems•San Antonio, TX

2d•$20 - $25•Remote

About The Position

Accommodation Specialist (Fully Remote) Are you passionate about helping people succeed at work while navigating health challenges or disabilities? Join our team as an Accommodation Specialist, where you’ll play a critical role in creating a seamless, supportive experience for employees requesting workplace accommodations. What You’ll Do As the first point of contact for accommodation requests, you’ll guide employees through the process with empathy, efficiency, and expertise. Key Responsibilities Partner directly with employees to review medical documentation and determine reasonable workplace accommodations Manage a high-volume caseload (150–180 cases), balancing priorities and deadlines Deliver clear, confident presentations to HR leaders, executives, and employer groups Maintain accurate, organized, and compliant case documentation Ensure a frustration-free, customer-focused experience for every employee Day-to-Day Impact 40% – Respond to new accommodation requests, gather documentation, and assess return-to-work feasibility 35% – Collaborate with interdisciplinary teams to evaluate accommodations, leave options, or separation decisions 15% – Partner with medical, legal, and absence management teams; escalate more complex cases 10% – Support additional projects and team initiatives You’ll play a key role in assessing accommodations of simple to moderately complex scope, helping employees stay productive and supported in their roles.

Requirements

Strong communication skills with a high degree of empathy
Proven organization and time management in a fast-paced, high-volume environment
Critical thinking and problem-solving abilities
Customer-first mindset with strong attention to detail
Knowledge of the Americans with Disabilities Act (ADA) and accommodation best practices

Nice To Haves

Familiarity with EEOC guidelines
Experience reviewing or working with medical documentation
Confidence presenting to leadership or leadership groups

Responsibilities

Partner directly with employees to review medical documentation and determine reasonable workplace accommodations
Manage a high-volume caseload (150–180 cases), balancing priorities and deadlines
Deliver clear, confident presentations to HR leaders, executives, and employer groups
Maintain accurate, organized, and compliant case documentation
Ensure a frustration-free, customer-focused experience for every employee
Respond to new accommodation requests, gather documentation, and assess return-to-work feasibility
Collaborate with interdisciplinary teams to evaluate accommodations, leave options, or separation decisions
Partner with medical, legal, and absence management teams; escalate more complex cases
Support additional projects and team initiatives