Revenue Tax Technician - Greenville
About The Position
The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Greenville Service Center in the Taxpayer Assistance and Collection Division. The RTT position has been established as hybrid teleworking with this position working in the office for a minimum of 2 days per week. The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls, written correspondence and public contact. The Revenue Tax Technician works in call queues to answer general questions from taxpayers and representatives, assists walk-in taxpayers, and responds to written correspondence. The individual selected for this position will have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and exceptional time management skills. The Revenue Tax Technician will be able to maintain rational behavior during interactions with taxpayers and demonstrate courteous, professional, and efficient behavior while dealing with controversial matters.
Requirements
- Demonstrated experience working with customers
- Basic skill level using Microsoft Word, Excel, and MS Office
- Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.
Nice To Haves
- Related fields considered are as follows: Public Sector & Government Administration Management, Economics, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Business Operations, Trust and Wealth Management, and Administrative Science.
Responsibilities
- Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
- Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
- Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
- Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
- Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
- Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
- Establish payment plans with taxpayers based on standard operating procedures
- Research assets and verify liens on taxpayers
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K and 457 plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
