Revenue Service Specialist 3

State of Iowa•Ankeny - 50021 - Polk County, IA

9d•Hybrid

About The Position

The Iowa Department of Revenue’s Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 3 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

Requirements

Graduation from an accredited four-year college or university with a degree in accounting, finance, business administration, or a related field, and experience equal to three years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Three years of full-time work experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions; and a total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in accounting, finance, business administration, or a related field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes three years of full-time work as a Taxpayer Service Specialist 1; two years of full-time work as a Revenue Service Specialist 2, Revenue Examiner 2, or Revenue Agent 2; or one year of full-time work as a Revenue Examiner 3 or Revenue Auditor 2.

Nice To Haves

Demonstrated ability to resolve escalated and complex questions and concerns
Ability to make decisions with minimal to no supervision
Experience with analysis and reporting of business, financial and tax information
Experience instructing employees, answering questions, distributing and balancing the workload, and checking work
Experience identifying training and development needs to formulate training programs

Responsibilities

Instruct licensing specialists on day to day work duties, answer alcohol licensing questions related to work duties, and serve as the first line of reporting for all license application questions, complaints, and escalations by licensees and other interested parties
Distribute and balance the workload between the licensing specialists and checking work for accuracy.
Responsible for all new hire training and facilitation of job duties
Provide feedback to the Public Service Manager and Bureau Chief of the department on employee performance along with suggestions on selection of personnel for certain assignments/tasks and hiring
Develop and update statistics on licensing unit performance and trends specific to alcohol licensing.
Prepare technical reports on alcohol licensing and public informational materials for professional organizations, local and state government officials, and the public
Provide advanced planning in the development of licensing unit/program plans and procedures. This includes updating all the different work processes and procedures and the work duties manual
Develop extensive knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws
Provide subject matter expertise to local authorities and licensees on the state law, policy, and specific issues related to the complex process of alcohol licensing within the state.
Coordinate in collaboration with the various departments within the Iowa Department of Revenue, local authorities and insurance carriers.
Present and attend meetings and conferences on behalf of the alcohol licensing department