Revenue Service Specialist 1

State of Iowa•Ankeny - 50021 - Polk County, IA

9d•Hybrid

About The Position

The Iowa Department of Revenue’s Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 1 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

Requirements

Graduation from an accredited college or university with an associate’s degree in any field.
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Applicants must live within the State of Iowa to qualify for this position.
A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.
Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.
State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees.
Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States.
The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

Nice To Haves

Experience responding to and resolving customer inquiries by phone, email, and in person
Knowledge of business, accounting, and generalized office practices
Prior experience utilizing Microsoft Office, Google software, and Salesforce

Responsibilities

Receive documents electronically and manually for processing.
Prepare source data for entry into proprietary state systems by reviewing forms for accuracy and deficiencies
Process business license applications for accounts and issues licenses, certificates, and permits following department procedures.
Handle confidential information, and make decisions based on strong understanding of license requirements and agency systems
Develop intermediate knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws
Answers help line and assists with questions regarding Iowa alcohol laws and other licensing-related questions and escalating more complex inquiries to a Revenue Service Specialist 2 or 3, or to the appropriate Department of Revenue contact
Display a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision
Determine the level of technical or system assistance needed and take appropriate steps to resolve issues and relaying more complex issues to the Revenue Service Specialist 3

Benefits

Work-life balance
free parking
casual attire
flexible working environment
opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance