Revenue Examiner 1

State of Iowa•Des Moines - 50312 - Polk County, IA

9d•Hybrid

About The Position

The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Examiner 1 to join our Individual Tax team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

Requirements

Graduation from an accredited college or university with an associate’s degree in any field.
A total of two years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Current, continuous experience in the state executive branch that includes one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.
Applicants must live within the State of Iowa to qualify for this position.

Nice To Haves

Experience providing customer service to the public
Basic knowledge of preparing, reviewing, or examining tax returns
Ability to gather data and create simple spreadsheets

Responsibilities

Assist customers with account-level information inquiries over the telephone, in-person and via email regarding tax credits
Utilize strong judgment skills to resolve sensitive and difficult situations while using effective communication with both internal and external customers
Conduct complex tax audits by independently performing an office investigation to ensure that individuals or businesses are correctly and accurately claiming tax credits
Review and examine tax returns, make necessary adjustments through gathering all returns filed by the taxpayer, and determine either the correct amount of refund due or additional amount of taxes, penalty, and interest owed by the taxpayer