Revenue Service Analyst

Marsh McLennan•Austin, TX

8d•Hybrid

About The Position

We are seeking a talented individual to join our Fiduciary Operations team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office. This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation. You will be an essential part of a highly skilled team and collaborate with our client-facing colleagues. You’ll attend a robust training program, including side-by-side, and on-the-job training. We will provide the knowledge required to be successful while learning our systems. This is not a sales position and you will not be asked to sell insurance. An insurance license is not required, although you’re welcome to take the licensing exam for career development purposes. Effectively manage relationships with partnering departments and client-facing leaders/colleagues, to resolve discrepancies or escalations. Ensure revenue compliance to the compensation terms, corporate policies, client service agreements and invoicing procedures. Work directly with our client support team and utilize proprietary billing systems to provide timely and accurate invoices. Meet individual productivity, accuracy and timeliness metrics. Collaborate on process improvement strategies as well as participate in meetings and engagement activities. Remain current by understanding and following all Marsh compliance, professional and transparency standards.

Requirements

One to three years’ experience in a professional service environment
Bachelor’s Degree or relevant industry experience.
Experience in Oracle platforms.
Intermediate Microsoft Office proficiency: you will use Excel, PowerPoint and Outlook - knowledge of basic Excel formulas, pivot tables, and Outlook organization is beneficial.

Nice To Haves

Strong communication skills: you’ll collaborate with client teams who are remote, so the ability to communicate effectively is key.
Ability to multi-task to meet deadlines. This is essential to guarantee we’re providing excellent service to our clients at their policy’s renewal.
Attention to detail is critical to ensure we’re providing accurate information.
Resourceful; ability and aptitude to conduct research. You don’t mind digging when you need more information.
Ability to navigate non-routine scenarios and articulate the issue and provide guidance to bring resolution.

Responsibilities

Effectively manage relationships with partnering departments and client-facing leaders/colleagues, to resolve discrepancies or escalations.
Ensure revenue compliance to the compensation terms, corporate policies, client service agreements and invoicing procedures.
Work directly with our client support team and utilize proprietary billing systems to provide timely and accurate invoices.
Meet individual productivity, accuracy and timeliness metrics.
Collaborate on process improvement strategies as well as participate in meetings and engagement activities.
Remain current by understanding and following all Marsh compliance, professional and transparency standards.