Revenue Operations Systems Manager
About The Position
The Revenue Operations (RevOps) Systems Manager manages, optimizes, and scales Gemini Legal’s revenue technology stack, including Salesforce, Marketo, Cvent, Stripe, and Fivetran. As the internal product owner for these applications, the manager translates stakeholder needs into development work, makes final decisions about application user experience, and owns ongoing system management. The role partners with IT on security and provisioning issues and maintains relationships with vendors, including service contracts and feature releases. As part of the Project Management Organization (PMO), this is a strategic, analytical, and collaborative role. The manager owns and optimizes the revenue lifecycle, improves data flows and automation from marketing acquisition through customer billing, and works with Sales, Marketing, Client Support, Finance, and Business Intelligence to design scalable workflows and align revenue data with the data warehouse. The role also coordinates system deployments and integrations, supports data governance and system health, and develops enablement and training materials for revenue teams. The position is remote and requires residence in California. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel may be required for quarterly department meetings or stakeholder needs, up to 10% of working hours. Employees may be exposed to confidential, private, or sensitive information protected under HIPAA.
Requirements
- BA/BS in Business Administration, Management Information Systems, Finance, or a related field.
- At least 5 years of progressive experience in revenue operations, sales operations, or business systems management.
- At least 2 years of experience managing projects, guiding technical execution (such as working with developers or administrators), or mentoring team members.
- Salesforce Certified Administrator certification.
- Advanced time-management and organizational skills.
- Strong verbal and written communication skills, including the ability to translate complex technical concepts into clear business requirements.
- Presentation and public-speaking skills for leading internal training sessions and stakeholder alignment meetings.
- Ability to handle a high volume of work and meet deadlines in a fast-paced environment.
- Self-motivated and directed, with keen attention to detail.
- Strong analytical mindset and foundational understanding of SaaS business metrics.
- Proficiency with a computer, business phone, office software, video conferencing, and other computer programs, including Google Workplace tools.
- Extensive experience with Salesforce and Marketo.
- Experience with Stripe.
- Experience with Cvent or related event management software.
- Experience with Fivetran, Salesforce Data Cloud, or similar ETL software.
- Experience working in an office setting.
- Exceptional teamwork.
Nice To Haves
- Marketo Certified Expert certification.
Responsibilities
- Act as the internal product owner for Salesforce, translating business needs into user stories, process maps, and acceptance criteria for the Salesforce Administrator.
- Own and optimize the end-to-end revenue lifecycle, including data flow and automation from marketing acquisition to customer billing.
- Manage configuration, vendor relationships, and strategic roadmaps for the revenue technology stack, including Salesforce, Marketo, Stripe, and Cvent/iCapture.
- Oversee inbound data pipelines via Fivetran to bring product-usage and customer-intent metrics into Salesforce.
- Partner with Sales, Marketing, Client Support, and Finance leadership to identify operational bottlenecks and design scalable system workflows.
- Manage contract renewals and coordinate with external customer success managers for owned software platforms.
- Monitor vendor feature releases and evaluate how new functionality could benefit the organization.
- Establish and enforce data governance and hygiene standards across revenue systems.
- Coordinate and execute major revenue system deployments and integrations.
- Collaborate with the Business Intelligence team to align revenue operations data with the data warehouse.
- Design and deliver internal enablement programs, documentation, and training materials to encourage tool adoption.
- Monitor system health, API limits, and integration syncs, and proactively troubleshoot data discrepancies.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays.
- 401(k) plan with company match.
- Tuition reimbursement program.
- Employee Assistance Program and legal assistance benefit.
- Company-paid annual charitable donation in the employee’s name.
- Employee recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
