Revenue Operations Manager

City of Fontana•Fontana, CA

About The Position

Under administrative direction, the Revenue Operations Manager manages, plans, directs, supervises, and coordinates the City’s Revenue Division. The division’s activities include business licensing, utility billing, revenue collection of fees and taxes, passport processing, dog licensing, and citywide cashiering. The manager monitors and analyzes City revenue sources, prepares and reviews revenue estimates, and provides professional staff assistance to the Deputy Finance Officer, including oversight of compliance, internal controls, and revenue-related customer service operations. The role oversees day-to-day revenue operations and customer-facing functions. Typical work includes supervising and supporting staff; reviewing reconciliations and billing activity; resolving escalated customer and operational issues; monitoring deadlines and internal controls; coordinating with City departments and outside agencies; and advancing projects that improve revenue processes and service delivery. Processing U.S. Passport applications requires the incumbent to be a U.S. citizen, at least 18 years old, and to meet other qualifications outlined in CFR, Title 22, Section 51.22. The position requires a bachelor’s degree in Accounting, Finance, Business Administration, or a related field, and five years of progressively responsible professional revenue management experience, including two years in a supervisory or lead role. Municipal or local government experience is preferred. No license or certification is listed. Incumbents must complete a Statement of Economic Interest Form (700 Form) annually and ethics training bi-annually pursuant to AB 1234.

Requirements

Five years of professional, progressively responsible revenue management experience.
Two years of supervisory or lead-level experience.
Bachelor’s degree from an accredited college or university, with major coursework in Accounting, Finance, Business Administration, or a related field.
U.S. citizenship, age 18 or older, and other qualifications outlined in CFR, Title 22, Section 51.22, for passport application processing.
Knowledge of revenue management, utility billing, cashiering, accounting, passport services, and business licensing operations.
Knowledge of commercial banking relationships, products, and services; accounting and auditing; financial administration, budgeting, and reporting; program analysis; and revenue forecasting.
Knowledge of program development and administration, management and supervision, public finance laws and regulations, budgeting methodologies, accounting standards and regulatory requirements, relevant tools and technology, organizational policies and best practices, customer service, and workplace safety practices and regulations.
Ability to supervise, motivate, and train team members; make timely decisions; resolve conflicts constructively; use a computer, telephone, and other electronic devices; follow oral and written instructions; identify issues, evaluate data, and implement solutions; manage priorities and deadlines; collaborate; and complete work accurately and thoroughly.
Complete an annual Statement of Economic Interest Form (700 Form) and ethics training bi-annually pursuant to AB 1234.

Nice To Haves

Experience working in a municipal or local government environment.

Responsibilities

Manage utility billing, cashiering, tax collection, treasury reporting, and other revenue services and activities.
Audit and evaluate money transactions handled by cashiers to ensure accuracy and transparency in accounting and ledger maintenance.
Recommend and implement goals, objectives, and practices for effective revenue collection, cash management, and customer service operations.
Develop and implement program goals, objectives, policies, and priorities; recommend service and staffing levels within departmental policy; and coordinate and administer policies and procedures.
Select, train, motivate, and evaluate assigned personnel; coordinate staff training; and work with employees to correct deficiencies.
Plan, direct, coordinate, and review work involving cashiering, cash management, utility billing, business licensing, revenue tracking and analysis, revenue collections, and tax programs.
Oversee preparation of lien notices and delinquency letters for utility and other receivable accounts.
Assign and monitor work activities, projects, and programs; address problems with staff; and review work products, methods, and procedures.
Develop and administer the annual divisional budget and participate in budget analysis and preparation.
Supervise and audit division staff and establish cash controls.
Participate in special projects, including research into new programs and services and feasibility analyses.
Conduct organizational, investigative, and operational studies and recommend changes to revenue programs, policies, and procedures.
Analyze problems, assess alternatives and consequences, and implement recommendations supporting Finance Department goals; research and evaluate service delivery methods, procedures, and techniques.
Prepare administrative and financial reports, the Treasury Report, and other revenue-related documents.
Direct central cashiering operations for receiving, depositing, and disbursing monies; direct utility billing, business licensing, and passport operations; and oversee recording receipts, disbursements, and special assessments, as well as financial record maintenance.
Respond to information requests and advise other departments, government agencies, and the public about City financial and revenue policies.
Maintain cooperative working relationships and communicate effectively, verbally and in writing, with varied audiences.
Maintain prompt and regular attendance, exercise sound judgment and attention to detail, and perform other tasks needed for daily operations.