Revenue Operations Specialist

Cloudforce • National Harbor, MD

7d • Hybrid

About The Position

Cloudforce is seeking a results-driven, detail-oriented Revenue Operations Specialist for a hands-on, mid-level role supporting its sales, marketing, and customer success teams. The specialist will manage and optimize revenue systems and processes, including HubSpot CRM and Gong, to improve workflows, surface insights, maintain data integrity, and support efficient operations in a fast-paced environment. The position is based in National Harbor, Maryland, with a hybrid workplace arrangement.

The role works cross-functionally with sales, marketing, finance, and customer success. It includes systems administration, revenue process improvement, reporting and analytics, user training, data management, project work, and attention to privacy and security requirements, particularly in regulated industries.

Cloudforce is transitioning from a professional services and consulting organization to a product-led company centered on nebulaONE®, a governed AI platform for higher education and other regulated industries. The company describes its culture as open, inclusive, community-minded, and focused on employee growth. Responsibilities may evolve as business needs and opportunities change.

Requirements

• 3–5 years of hands-on experience in revenue operations, sales operations, or a related role within a SaaS or enterprise software environment.
• Proven, hands-on experience administering and optimizing HubSpot and Gong.
• Strong analytical skills and experience building reports and dashboards.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Must be authorized to work for any employer in the United States; visa sponsorship or transfer is unavailable.

Nice To Haves

• HubSpot and/or Gong certifications.

Responsibilities

• Manage and optimize HubSpot CRM and Gong, including configuration, workflow automation, integrations, and troubleshooting; support data integrity, user adoption, and business goals.
• Analyze and streamline lead-to-cash processes across sales, marketing, and customer success to improve efficiency and revenue growth.
• Build and maintain dashboards, reports, and KPIs that provide actionable insights to leadership and revenue teams.
• Collaborate with sales, marketing, finance, and customer success to align processes, data, and technology.
• Train and support end users on HubSpot and Gong best practices, workflows, and new features.
• Oversee data hygiene, segmentation, and enrichment to support targeted campaigns and accurate forecasting.
• Lead and support projects related to process improvement, tool integration, and scaling revenue operations.
• Help ensure compliance with data privacy and security standards, particularly in regulated industries such as education and healthcare/life sciences.

Benefits

• Medical, dental, life, and short-term disability insurance premiums covered at 100% for employees and 50% for dependents.
• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days and scaling to 20 and then 25 days, with incentive opportunities to earn more.
• Nine company holidays and two floating holidays.
• 401(k) savings plan.
• Education reimbursement.
• Weekly Friday lunch.
• Access to the company's proprietary AI platform for professional and personal productivity.
• Personalized professional growth plan with ongoing guidance and support from a manager.
• 24/7 access to a modern gym with Tonal and Peloton.
• Free monthly garage parking with direct private access to the office.
• Complimentary snacks and cutting-edge technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed