Revenue Operations Specialist

Northgate Resorts•Grand Rapids, MI

1d•Onsite

About The Position

Northgate Resorts is seeking a Revenue Operations Specialist to help manage the systems that support pricing and inventory accuracy across more than 9,000 cabin, RV, and tent sites at over 35 locations. The role works with the revenue team and partners closely with park teams and other departments, while also supporting ad hoc analysis and budget work. This is a full-time, in-office position located in Grand Rapids, Michigan, reporting to the Revenue Manager. The specialist maintains and updates reservation and point-of-sale systems, investigates data and system issues, documents procedures, and supports inventory management, pricing strategies, demand planning, reporting, and cross-functional projects. The position also uses AI tools and automation to improve repetitive work, with verification of results before they are shared.

Requirements

Strong Excel skills, including lookups, pivot tables, formulas, sorting, and data cleaning.
Exceptional attention to detail and a habit of verifying work.
Ability to work individually, in teams, and across departments.
Strong analytical and organizational skills.
Clear written and verbal communication, including with non-technical teams and park staff.
Strong problem-solving skills and sound judgment about when to fix an issue, ask for help, or escalate it.
Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Professional demeanor.
Ability to work in a fast-paced office environment.
Ability to maintain a positive work environment through appropriate interactions with customers, clients, vendors, coworkers, and management.
Bachelor’s degree in business, hospitality, finance, accounting, information systems, or a related field, or equivalent professional experience.

Nice To Haves

One to two years of experience in an operations, coordination, reservations, administrative, analyst, or hospitality role.
Familiarity with Google Workspace.
Experience with reservation, point-of-sale, or pricing systems.
Ability to learn new software quickly.
Familiarity with SQL, Power Query, Python, BI tools such as Power BI or Tableau, or cloud data warehouses.
Familiarity with using AI tools to speed up reporting and analysis, with the judgment to check outputs before relying on them.

Responsibilities

Implement reservation-system updates across parks for rates, inventory, and restrictions using documented checklists.
Verify changes before and after they go live, identify errors, and correct them.
Complete recurring updates on schedule, including seasonal rates, promotions, and season dates, and verify their accuracy.
Maintain site, site type, add-on, and point-of-sale setups as parks and seasons change.
Investigate system and data issues to determine root causes.
Respond to park and department questions about rates, setups, and changes, communicating clearly and following through.
Document processes and keep procedures current.
Support ad hoc analysis and reporting using Excel.
Assist with budget and forecast file updates and cleanup across business units.
Support inventory management, pricing strategies, and demand-planning efforts.
Identify and escalate data-integrity issues or operational inconsistencies.
Build out the backend setup of reservation and point-of-sale systems.
Use AI tools and automation, such as Power Query or Python, to improve repetitive work and verify results before sharing them.
Support cross-functional projects and departmental initiatives.
Perform general administrative duties and data entry.
Participate in other projects and activities as assigned.