Revenue & Operations Project Manager

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates • Washington, DC

6d • $140,000 - $160,000 • Hybrid

About The Position

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Revenue & Operations Project Manager for its Washington, DC office. The position is hybrid and requires working on-site at the DC office three days per week. The role serves as a strategic partner and primary point of contact for assigned partners, practice areas, clients, and the firm’s client administration and accounting teams. It is highly partner- and client-facing, facilitating day-to-day administrative operations and resolving complex client accounting issues.

The Project Manager drives the client and matter lifecycle, including new business intake, billing rates and special arrangements, RFPs, pricing, billing, e-billing, and collections. The role coordinates outside counsel guideline negotiations, engagement letters, and client audit requests, and follows up on outstanding matters to drive processes to completion. By reducing administrative burdens and supporting operational efficiency, the position enables partners to focus on client service and business development while maintaining compliance and supporting the firm’s financial performance.

The role also prepares updates and analysis, guides partners and colleagues on client accounting processes, coordinates billing and onboarding activities across relevant departments, monitors collections and client requirements, and identifies process improvements. It requires discretion, confidentiality, strong communication and analytical skills, and the ability to manage competing priorities in a fast-paced environment.

Requirements

• Demonstrated ability to build and maintain trust-based relationships with partners and clients.
• Strong analytical, organizational, and project management skills.
• Excellent interpersonal, written, and verbal communication skills, including the ability to synthesize and present complex information clearly.
• Deep understanding of law firm client administration, including intake, billing, e-billing, conflicts, KYC, rates, pricing, and collections.
• Proficiency with relevant firm software, such as Outlook, Excel, Aderant Expert, and iManage, and ability to learn new systems quickly.
• Ability to manage multiple projects and shifting priorities and meet deadlines in a fast-paced environment.
• Solutions-oriented critical thinking and a proactive approach to problem-solving and process improvement.
• High attention to detail, discretion, and professionalism when handling sensitive matters.
• Ability to work independently and effectively as part of a team.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
• Knowledge of and ability to administer firm operations, policies, and procedures.
• Bachelor’s degree required.
• At least five years of law firm or professional services experience in client administration, billing, or related functions.

Nice To Haves

• Advanced degree or relevant certifications.

Responsibilities

• Serve as the primary point of contact and liaison for assigned partners, practice areas, clients, and internal client administration and accounting teams.
• Summarize complex information into actionable reports and updates to support partner decisions and progress with client accounting teams.
• Prepare and deliver regular updates and analysis on client onboarding, billing, collections, and financial performance.
• Guide partners and team members on client accounting processes, policies, and best practices.
• Follow up with clients, partners, and internal teams to resolve outstanding issues and complete client accounting processes on time.
• Collaborate with clients and accounting teams to resolve invoice issues, including analyzing and reallocating charges to meet client requirements and budgets.
• Facilitate information for electronic bill submission, track invoice status, and address e-billing rejections or deductions with billing and collections staff.
• Work with the Rates team on timekeeper and rate submissions, monitor approvals, and resolve discrepancies.
• Prepare, review, and edit invoices for assigned partners and clients to ensure accuracy and compliance.
• Address rejected or adjusted invoices, process write-offs, and maintain current client and matter records.
• Track matter accruals against approved budgets and alternative fee arrangements, identify variances and profitability trends, and escalate potential issues.
• Coordinate new engagement letter requests with partners, clients, and the Office of General Counsel.
• Coordinate end-to-end new client and matter intake with relevant teams, including Client Accounting, the Office of General Counsel, Conflicts, Engagement Letters/Outside Counsel Guidelines, and Know Your Client (KYC).
• Coordinate onboarding information and activities to meet firm and client requirements, address issues, and facilitate timely matter openings.
• Act as the central point of contact for billing rate and pricing matters, including developing, implementing, and maintaining standard and non-standard billing arrangements.
• Collaborate on tailored pricing strategies and ensure rates comply with client agreements and Outside Counsel Guidelines.
• Track aged invoices and work with partners, clients, and internal teams to accelerate collections and resolve outstanding issues.
• Monitor client collections throughout the year, track commitments, coordinate targeted strategies, and drive timely payment in support of firm financial objectives.
• Track and facilitate outside counsel guideline reviews and ensure requirements are identified, communicated, and followed.
• Coordinate responses to client audit requests and gather required documentation.
• Build knowledge of client accounting procedures and share expertise to support team performance.
• Identify and implement process improvements that enhance scalability, efficiency, and client service.
• Develop and maintain client operations best practices, share expertise across the department, and participate in strategic projects as directed by department leadership.
• Ensure compliance with firm operations, policies, and procedures; handle sensitive matters discreetly and maintain strict confidentiality.
• Perform other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care, including medical, dental, and vision coverage.
• Savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental leave.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level