Revenue Operations & Process Enablement Specialist

Knowmadics, Inc•San Diego, CA

5d•Hybrid

About The Position

We are seeking a highly capable professional to provide inside sales support, commercial operations coordination, event and training logistics, and process execution in support of pre-sale customer engagement activities. This role acts as a strategic support function—translating Sales leadership priorities into structured workflows, systems, and operational execution across inside sales support, pipeline operations, demonstrations, events, and customer engagement activities. The ideal candidate will bring strong operational rigor, systems thinking, and the ability to implement scalable workflows while supporting pipeline visibility, forecasting discipline, customer engagement coordination, and pre-sale operational execution.

Requirements

Eligible to obtain a U.S. Security Clearance – U.S. Citizenship required
Minimum Education Requirement: High School Diploma
6–10+ years of experience in sales operations, commercial operations, inside sales support, or similar operational support roles
Experience directly supporting sales or go-to-market leadership
Strong experience with CRM, workflow, or operational management systems
Familiarity with Jira workflows, product portals, or similar operational tools
Highly organized with strong execution and follow-through capabilities
Strong communication skills and ability to operate cross-functionally
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience in B2B enterprise, government, or defense markets
Background in high-growth or operationally complex organizations
Experience adapting non-traditional tools (e.g., Jira) into business-critical operational systems
Experience supporting multi-million-dollar pipeline management and forecasting
Experience supporting pre-sale customer engagement operations and demonstrations

Responsibilities

Translate Sales leadership direction into actionable workflows, processes, and tracking mechanisms
Support pipeline management, forecasting processes, and opportunity tracking discipline
Ensure data accuracy, hygiene, and completeness across CRM and workflow systems
Identify gaps, bottlenecks, and inefficiencies in pre-sale workflows and implement process improvements
Coordinate across Sales, Product, and Operations teams to support pre-sale execution and customer engagement activities
Support development and maintenance of dashboards, reporting tools, and operational tracking mechanisms
Support inside sales activities including quoting, demo account setup, customer follow-up coordination, and opportunity support
Coordinate pre-sale workflow activities including tracking technical inputs, estimates, and internal follow-up items associated with sales opportunities
Ensure consistent execution of outreach, follow-up, and pipeline progression activities
Support customer and partner coordination activities related to active sales opportunities
Assist with product portal and workflow system administration supporting pre-sale operations
Support Sales leadership and Program teams in planning and executing trade shows, demonstrations, customer engagement events, and pre-sale training or exercise activities
Coordinate local logistics for demonstrations, events, and training activities, including office setup, room preparation, materials coordination, shipping and receiving, inventory support, and onsite operational readiness
Manage vendors, schedules, and coordination activities to ensure seamless execution
Track and report on event outcomes including participation, leads, opportunities, and operational effectiveness
Support pre-sale demonstration coordination while partnering with trainers and subject matter experts as needed
Translate leadership requirements into usable workflows, dashboards, and reporting tools
Support adoption and effective usage of CRM, Jira workflows, product portals, and operational systems
Ensure system usability, process consistency, and data integrity across the pre-sale lifecycle
Continuously improve processes to increase efficiency, visibility, and operational effectiveness
Train and support team members in effective system usage and workflow execution
Support coordination and execution of internal operational and customer engagement activities tied to pre-sale efforts
Assist with scheduling, documentation, communications, and administrative tracking related to demonstrations, events, and customer engagement initiatives
Coordinate shipping, receiving, and asset tracking activities related to demonstrations, events, and exercises
Ensure office and operational spaces are prepared and organized to support meetings, demonstrations, training activities, and customer engagements