Enablement Manager, Revenue Operations

Runpod, Inc.

3d•$145,000 - $190,000•Remote

About The Position

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems. The Revenue Operations team builds the systems, workflows, and operational infrastructure that support Runpod’s growing go to market organization. The team partners closely with Sales, Customer Success, Finance, Marketing, and People Operations to ensure teams scale effectively while maintaining speed and efficiency. The Enablement Manager will play a foundational role in shaping how employees onboard at Runpod and how customer facing teams ramp, learn, and execute. This role supports both company wide onboarding and GTM enablement programs across Sales, SDRs, and Customer Success. The Enablement Manager will own Runpod’s onboarding and enablement infrastructure across both company wide and go to market functions. This person will design scalable onboarding experiences for new hires while also building role specific enablement programs, sales playbooks, competitive intelligence systems, and customer success enablement resources. This role is highly cross functional and requires close collaboration with People Operations, Revenue Operations, Sales leadership, Customer Success leadership, and Marketing. You will shape the onboarding experience for every new employee at Runpod and define how customer facing teams learn, ramp, and execute. Your work will directly improve ramp time, enable revenue growth, strengthen competitive positioning, and help Runpod scale its enterprise GTM motion.You will also have the opportunity to build scalable AI assisted enablement systems that keep onboarding materials, playbooks, and competitive resources current as the company evolves.

Requirements

Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or infrastructure companies
Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding
Strong understanding of enterprise B2B sales processes and customer success workflows
Experience developing written enablement content including playbooks, onboarding materials, and competitive resources
Experience working cross functionally with Revenue Operations, Sales, Customer Success, Product, Marketing, and People teams
Comfort using metrics and reporting to improve enablement effectiveness
Active use of AI tools for content creation, coaching, or enablement operations
Strong communication and organizational skills
Successful completion of a background check

Nice To Haves

Experience supporting both PLG and enterprise GTM motions
Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms
Experience implementing enablement platforms such as Gong, Chorus, Highspot, or Seismic
Experience building Customer Success enablement programs for enterprise customers
Familiarity with MEDDPICC, MEDDIC, Challenger, or similar methodologies
Experience in high growth startup environments

Responsibilities

Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations
Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current
Build scalable onboarding systems and feedback loops to improve the employee onboarding experience
Track onboarding completion metrics and new hire ramp performance
Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers
Define role specific ramp milestones and time to productivity benchmarks
Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts
Build sales playbooks for both PLG and enterprise sales motions
Create frameworks for discovery, qualification, messaging, objection handling, and deal progression
Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC
Develop Customer Success onboarding, expansion frameworks, and QBR resources
Create expansion and upsell playbooks to support NRR growth
Partner with Customer Success leadership on enterprise account enablement strategies
Maintain competitive positioning resources and battle cards against infrastructure competitors
Gather feedback from Sales and Customer Success teams to improve messaging and objection handling
Partner with Product and Marketing to keep competitive materials current
Run recurring training programs focused on product updates, sales methodology, and role specific skills
Build self service enablement content libraries and coaching frameworks for managers
Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics
Partner with Revenue Operations and People teams to build reporting infrastructure
Continuously improve programs using data and feedback
Leverage AI tools to scale onboarding, content creation, and competitive intelligence
Implement AI assisted coaching and conversational intelligence platforms
Develop scalable AI driven enablement systems that reduce operational overhead