Revenue Operations Manager
About The Position
As Manager, Revenue Operations, Americas & EMEA, this person is a strategic operations partner to the Account Development (ADR) and Customer Success teams. The role owns the operational backbone for both functions, including data quality, standardized processes, performance reporting, health and renewal analytics, and the systems and tools used in daily execution. It works closely with ADR managers, CS leaders, and the broader RevOps team to provide the data, insights, and operational support needed to meet growth targets. The role also embeds AI in day-to-day operations through AI-assisted insights, automated reporting, and agentic workflows that provide continuously updated, action-oriented performance information. The position covers ADR operations across the Americas and EMEA, including onboarding, lead and account assignment hygiene, lead and MQL management, ADR-AE alignment, account tagging, and Stage 0.1 deal maintenance. It also owns Customer Success health and scoring infrastructure, renewal operations, customer usage and SLA reporting, and CS process infrastructure. Across both functions, the role develops AI monitoring, reusable AI skills and automations, and workflows that replace recurring manual operational tasks. The position is based out of the New York, New York office under the company's Global Hybrid Working Policy. Potential travel to Mountain View and London offices is up to four times per year.
Requirements
- At least 5 years of revenue operations experience.
- Demonstrated ownership of either sales development (ADR/SDR) operations or Customer Success operations; experience spanning both is strongly preferred.
- Hands-on experience with HubSpot CRM, including lead and account management, deal pipeline hygiene, reporting, and workflow automation.
- Strong analytical capability to build reporting models, interpret ADR and CS performance data, and translate analysis into clear recommendations for GTM leaders.
- Proven ability to build and deploy AI skills, agents, and workflow automations in a GTM or RevOps context, and to identify opportunities, build solutions, and iterate based on field feedback.
- Excellent cross-functional communication skills and ability to work with ADR managers, CS leaders, marketing, and RevOps across regions and time zones.
- Detail-oriented, with strong data governance instincts and personal ownership of data hygiene and process compliance.
- Experience working in a high-growth Enterprise SaaS environment with global GTM teams.
- Work out of the New York, New York office according to the Global Hybrid Working Policy.
Nice To Haves
- Experience spanning both sales development (ADR/SDR) operations and Customer Success operations.
- Experience with Gainsight or an equivalent Customer Success platform.
Responsibilities
- Own the ADR operational model across the Americas and EMEA, including onboarding, account and lead assignment hygiene, lead and MQL management, ADR-AE alignment, account tagging, and Stage 0.1 deal maintenance.
- Provide proactive, AI-assisted performance insights to ADR leaders, including lead source analysis, cadence effectiveness, email performance and bounce rate reporting, sequence best-practice reviews, and ADR-to-marketing alignment.
- Build and maintain automated ADR reporting pipelines covering ADR effectiveness, campaign and program performance across NALA and EMEA, and ad hoc analysis.
- Maintain transparency between marketing and ADR teams regarding email campaigns and outreach activity so ADRs can adjust sequences and avoid conflicts in real time.
- Design, implement, and refine Customer Success health, maturity, and sentiment scores to provide accurate, real-time views of customer risk and opportunity.
- Manage renewal operations, including renewal forecasts, renewal deal fields, renewable ARR accuracy across HubSpot and Treasure Workflow, and reporting on renewal risk and upsell potential.
- Build and maintain internal reporting on platform usage, AI conversation consumption, overage status, capacity utilization, and SLA performance.
- Own CS process infrastructure, including CSM onboarding, templates for success plans, SBRs and risk mitigation plans, overage operations, and evaluation of CS systems, including possible migration from current tooling.
- Deploy AI-assisted monitoring across ADR and CS to detect at-risk renewals, stalled ADR deals, underperforming cadences, and declining health scores proactively.
- Build and maintain reusable AI skills and automations for ADR and CS, such as account prioritization, renewal risk alerts, ADR effectiveness dashboards, and customer health briefings.
- Identify opportunities to replace recurring manual operational work with AI-powered workflows.
- Partner with the broader RevOps team to maintain consistent policies, data definitions, and reporting standards across ADR, CS, and the wider GTM organization.
- Meet regularly with ADR and CS leaders in the Americas and EMEA to understand operational needs and keep support aligned with team growth and strategic priorities.
Benefits
- Comprehensive medical, dental, and vision plans.
- Employee Assistance Program (EAP).
- Competitive compensation packages.
- Company-paid life insurance at 3x salary.
- Company-paid short- and long-term disability coverage.
- 401(k) retirement plan with a 4% company match.
- Restricted Stock Units (RSUs).
- Flexible Time Off (FTO).
- Up to 26 weeks of paid parental leave, including a post-partum night nurse.
- Carrot global reproductive health and family-building benefit, with support and access to care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
