Revenue Operations Manager

Goodstone•Middleburg, VA

6d•Onsite

About The Position

Goodstone Inn & Restaurant is seeking a Revenue Operations Manager to oversee the systems, processes, reporting, and revenue strategies that support our lodging and event business. This role combines forecasting, pricing strategy, package management, billing oversight, revenue reporting, and operational coordination to help maximize revenue while ensuring accuracy across guest, event, and financial systems. The Revenue Operations Manager serves as a key partner between Guest Services, Sales, Events, Accounting, and Leadership to ensure rates, packages, billing, reporting, and revenue-related processes are aligned and operating efficiently.

Requirements

3+ years of experience in hospitality revenue management, hotel operations, reservations, sales operations, event operations, hotel accounting, or revenue analysis.
Strong understanding of forecasting, rate schedules, packaging, billing accuracy, and revenue reporting.
Experience with Maestro preferred.
TripleSeat or event management system experience is a plus.
Strong Excel and reporting skills.
Detail-driven, organized, and comfortable working with numbers.
Able to communicate clearly across departments.
Strong follow-through and ability to catch billing or pricing issues before they become expensive little gremlins.

Nice To Haves

Boutique hotel, luxury hospitality, or event venue experience preferred.

Responsibilities

Manage rate schedules, seasonal pricing, packages, promotions, and special offers.
Prepare revenue forecasts, projections, and performance reports.
Monitor occupancy, ADR, RevPAR, booking pace, event revenue, and package performance.
Partner with leadership on rate strategy, inventory controls, and revenue goals.
Identify revenue opportunities through upselling, packaging, and guest experience enhancements.
Maintain accuracy across Maestro, TripleSeat, Silverware, and related reporting systems.
Serve as the primary liaison for revenue-related system integrations and posting accuracy.
Support Guest Services with Maestro-related posting questions and revenue-impacting issues.
Monitor cancellations, modifications, no-shows, and booking trends.
Review event packages, contracts, folios, banquet charges, gratuities, fees, and adjustments for accuracy.
Manage folio reconciliation, banquet tip billing, revenue adjustments, and event billing reviews.
Prepare daily audit reconciliation reports for the accounting department.
Confirm cash and check deposits and coordinate bank deposits.
Assist with payment posting reconciliation between systems.
Partner with Sales and Events to structure profitable packages that support operational execution.
Ensure revenue-related communication between Sales, Events, Guest Services, Accounting, and Leadership remains clear and consistent.
Support monthly budget and revenue review meetings.