Manager Revenue Operations
About The Position
We are looking for a Manager – Revenue Operations to own and scale the end-to-end lead delivery and revenue optimization function. This role sits at the intersection of operations, quality assurance, and vendor management, ensuring that high-quality, well-qualified leads are delivered to the right partners in a timely and efficient manner. You will play a critical role in improving lead accuracy, reducing refund rates, strengthening vendor relationships, and driving operational efficiency through data, process discipline, and technology enablement. This is a highly cross-functional role requiring strong ownership, analytical thinking, and the ability to work closely with SDR, QA, and growth teams.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA is a plus).
- 5+ years of experience in operations, revenue operations, lead management, or customer success/SDR operations roles.
- Proven experience managing teams with KPI ownership.
- Strong understanding of lead lifecycle management, CRM systems, and funnel optimization.
- Hands-on experience with HubSpot, Airtable, Excel, and Power BI (or similar BI tools).
- Strong analytical mindset with experience in root cause analysis and operational reporting.
- Experience working with vendors, partners, or B2B lead distribution models.
- Excellent stakeholder management and communication skills across technical and non-technical teams.
- Ability to balance strategic oversight with hands-on operational execution.
Nice To Haves
- Exposure to automation tools, workflow optimization, or AI-enabled operations is a strong plus.
Responsibilities
- Manage and develop the remote Lead Delivery and Revenue Optimization team, setting clear KPIs, workflows, and escalation protocols.
- Oversee the accurate, timely delivery of qualified leads to vendors in line with their Ideal Customer Profiles (ICPs).
- Prioritize high-quality leads for priority vendors, balancing volume targets with quality thresholds.
- Conduct regular vendor performance reviews and QBRs to surface trends, risks, and growth opportunities.
- Facilitate daily stand-ups, CRM hygiene, and cross functional communication.
- Own the refund and rejection analysis process — investigate root causes across all five inbound/outbound channels (Email, SMS, Online Adverts, Whitepaper, Partner-generated leads).
- Differentiate between SDR qualification errors, QA errors, campaign-targeting misalignment, and partner-profile drift; route corrective actions to the right owner.
- Maintain a refund dashboard that tracks refund rates by channel, vendor, and lead type (voice-qualified vs. non-voice).
- Translate refund insights into actionable recalibration briefs for CF Managers, QA Manager, and Lead Gen teams.
- Improve and optimize integrations between CRMs to reduce workloads
- Advocacy for enabling Automations and AI to improve operational efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
