Revenue Operations Lead

Abacum•New York, NY

2d•Hybrid

About The Position

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! The Role You won't be managing customer relationships. You won't be doing implementation work. You'll be the person who makes those functions faster, more consistent, and better connected to each other and to the rest of the business. We're hiring for structured thinking and process instinct more than a specific background. The through-line across strong candidates will be the same: you've spent meaningful time close to how GTM teams actually operate, you understand what breaks down in post-sale motions and why, and you have a track record of building the systems and processes that fix it.

Requirements

5-7 years professional experience, with a genuine understanding of the post-sale customer lifecycle: what renewal pressure feels like, where onboarding breaks down, what CS teams need to manage a book of business well. Whether this comes from working inside those teams or closely alongside them, the understanding needs to be real, not theoretical.
Analytically capable without being purely analytical. Comfortable building and owning reporting, working with CRM and CS tooling data, and knowing what questions the data should be answering.
Comfortable using AI tools in day-to-day ops work: whether that's automating workflows, accelerating analysis, or building reporting infrastructure faster than the traditional approach. You see AI as a lever, not a novelty.
Able to run a difficult cross-functional meeting and build a clean model and not think of those as different kinds of skills.
A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used.
Comfortable working across functions without formal authority (CS, sales, implementation, product) and knowing how to influence without overstepping.

Nice To Haves

Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus.

Responsibilities

Design how customers move from closed-won to fully live, including handoff standards, milestone definitions, escalation protocols, and time-to-value benchmarks.
Own the reporting layer and identify where onboarding breaks down.
Build the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, and QBR standardization.
Design the playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, churn risk.
Own how partner-delivered implementations are tracked and how partner activity flows into renewal and expansion forecasting.
Work closely with the Pre-sale Lead on handoffs and make partner contribution to NRR measurable enough for investor conversations.
Own the reporting suite across CS, implementation, and partners.
Surface insights, not just numbers.
Partner with the Head of Strategy & Operations on board-level narrative for retention and NRR.