Revenue Officer I - Asheville
About The Position
The Revenue Officer I position has been established as hybrid teleworking with a minimum starting salary of $48,000. This Revenue Officer I works at the Asheville Service Center with in-office days each week. If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for two Revenue Officer I positions at our Asheville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department’s policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner.
Requirements
- Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Access to reliable transportation and a valid driver's license is necessary
- Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.
- Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Criminology/Criminal Justice, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration
Nice To Haves
- On-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.
Responsibilities
- Educate the public on State tax matters and promote compliance with State revenue laws
- Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Travel to taxpayer locations within an assigned territory with limited overnight travel
Benefits
- health insurance options
- standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
