Revenue Enablement Manager

Eptura•Atlanta, GA

88d•Onsite

About The Position

Eptura is seeking a Revenue Enablement Manager to join the Enablement team. In this role, you will drive the strategy and execution of enablement programs that support both Customer Experience (CX) and Sales teams across the revenue organization. While partnering broadly across teams, this role is anchored in CX, with a primary focus on Customer Success, Customer Support, and Professional Services. You will work cross-functionally to drive alignment and performance against strategic initiatives by delivering role-specific enablement programs, training interventions, and reinforcement tools. These efforts will ensure customer-facing teams are equipped to effectively partner with customers and help them achieve their asset and workplace goals. In the spirit of continuous improvement, you will consistently measure the effectiveness of enablement programs. A key component of success will be the ability to roll up your sleeves, wear many hats, and deliver enablement interventions at scale which enhance engagement throughout the entire customer lifecycle - from prospect to advocate.

Requirements

6+ years of customer-facing experience (ideally bringing firsthand experience in a Customer Success Manager role)
Strong understanding of GTM methodologies and processes (prospecting, sales, onboarding, expansion, retention, renewal, advocacy)
Knowledge of enablement best practices and program design
Familiarity with revenue team tech stacks
Experience designing and deploying AI-based tools and workflows
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Experience building effective, scalable programs in a multi-product product environment
Experience working in a high growth, fast-paced technology environment
Strong facilitation and presentation skills
Curiosity & desire to learn new skills and step into unknown challenges
Excellent verbal and written communication skills

Responsibilities

Design and deliver role-based enablement programs and curricula that improve onboarding, ongoing development and overall performance
Identify the knowledge and skills required for successful outcomes of GTM roles
Establish role-based curriculums and programs that drive knowledge and skill development
Analyze performance data, participation trends, and feedback to provide leadership with insights and inform enablement program improvement/development while closely measuring impact
Collaborate cross-functionally with Marketing, Product, and Operations to ensure consistent messaging, tooling, and processes
Build relationships with key business stakeholders to aid in identifying ongoing needs
Enable teams on product updates, customer engagement best practices, and value-based conversations that drive customer and revenue outcomes
Design front line manager coaching tools that support field adoption and drive lasting change
Drive scalability and consistency across global teams through standardized programs, tools, and frameworks