Corporate Traveler - Revenue Enablement Manager

Flight Centre•New York, TX

9d•Remote

About The Position

The Revenue Enablement Manager plays a pivotal role in shaping a consistent, high‑impact customer experience across the full post‑sale lifecycle. Partnering closely with Customer Success, Onboarding, Sales, Product, Marketing, and Operations this role drives retention, expansion, and long‑term customer value. You’ll design and deliver enablement that equips teams with the right skills, content, and tools at the moments that matter most. This is a highly collaborative opportunity with visible impact on revenue growth and customer outcomes.

Requirements

Minimum 2 years in Customer Success, Account Management, or a customer‑facing role
Strong experience in enablement, learning & development, or lifecycle‑focused roles
Proven ability to work in cross‑functional, matrixed organizations
Experience partnering with Sales, CS, Onboarding, Enablement, and Operations teams
Demonstrated ability to support process change, training, and system adoption initiatives
Strong attention to detail and ability to work independently in a fast‑paced environment
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Nice To Haves

Experience with Gong, Highspot, or similar revenue enablement tools

Responsibilities

Design and execute lifecycle enablement strategies aligned to onboarding, adoption, optimization, renewal, and expansion stages
Partner cross‑functionally to ensure consistency and alignment across the customer lifecycle
Develop and maintain lifecycle playbooks, job aids, templates, and workflows in a centralized enablement library
Enable customer‑facing teams on retention motions, renewal readiness, and expansion value conversations
Collaborate with Enablement Tech to optimize lifecycle workflows and technology adoption
Deliver ongoing training and coaching focused on customer outcomes and value realization
Lead cross‑pillar initiatives that improve customer experience, efficiency, and lifecycle execution
Use data and insights to identify lifecycle gaps and recommend continuous improvements
Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive
Other duties and tasks as assigned

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job
We back our people all the way
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses