Revenue Cycle Trainer (Epic trainer) - Full Time, Days

UChicago Medicine • Chicago, IL

10h • Hybrid

About The Position

Join UChicago Medicine as a Revenue Cycle Trainer for Hospital Billing in our Burr Ridge office. The Revenue Cycle Principal Trainer partners with other trainers and managers to provide training programs for users of the electronic health record (EHR) system and other third-party systems. The primary focus will be on one or more of the following Epic Modules; Hospital Billing, Professional Billing and/or Prelude and will include training system build and maintenance. The trainer will participate in workflow design to gain in-depth knowledge of operational needs and ensure the system design supports optimal user workflows. Identifies improvement opportunities and develops curriculum and training plans to support change. Promotes a climate that encourages learning and self-motivation through the application of principles of adult learning.

Requirements

• Bachelor’s Degree required and/or equivalent experience in hospital finance or healthcare field (7+ years). Master’s preferred
• Knowledge and previous application of adult learning principles; ability to train revenue cycle staff on Epic Applications in a virtual or on-site environment
• Epic credentialing in an Epic application, or able to successfully complete an Epic certification within three months of hire
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and demonstrate complex decision-making skills and problem-solving abilities
• Ability to deliver technology training using multiple resources simultaneously (Microsoft Word, PPT, Team, Zoom and other supplemental training applications)
• Excellent verbal and written communication skills
• Ability to prepare, manage and maintain training classroom and training
• Prior experience in an academic medical center in a revenue cycle role; Familiar with healthcare operations, EHRs and information technology.
• Must have strong issue tracking and resolution skills, and the ability to cope in a fast-paced environment
• Must be able to prioritize, organize, and assess work to meet aggressive deadlines
• Must have experience with Microsoft Office Suite
• Capable of working well in a diverse, multi-disciplinary team and successfully interacting with others at all levels of the organization, including remote teams
• Excellent interpersonal, written and oral communication skills, and effective presentation skills
• Ability to plan and facilitate meetings with diverse participants
• Ability to maintain a professional attitude and demeanor in both normal and pressure situations

Nice To Haves

• Experience in master training environment build and Epic Go Live build experience
• Prior LMS experience as an instructor or teacher and/or LMS Admin of course development, reporting, user experience and design
• Instructional Design (GNOME) experience including design and development of eLearning or computer-based training
• Expert experience in development of measurable competency evaluations

Responsibilities

• Deliver system training to all revenue cycle end-users and new hires; Present information verbally and in writing/digital media in a clear and easy to understand manner. Accurately track end user attendance, course completion, and testing in the Learning Management System (LMS).
• Collaborate with analysts, trainers, operational leaders and front-line staff to design, develop and enhance training materials and curriculum. Ensure consistent and up-to-date content exists in all training media, materials and instructor-led training. Research and apply Epic recommendations, workflows and new functionality.
• Develop competencies to measure knowledge, aptitude and skill. Create visionary curricula for end users; be forward thinking for approaches to adult education. Administer proficiency assessments and class evaluations for continuous improvement.
• Build and maintain EHR training environments and manage training-related requests/tickets to ensure prompt resolution of reported issues and service requests.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level