EPIC Revenue Cycle Optimization Analyst

Signature Performance, Inc.•,

About The Position

In the role of EPIC Revenue Cycle Optimization Analyst, you will be responsible for optimizing, configuring, and supporting EPIC revenue cycle modules to drive measurable financial performance for managed services clients. This role involves partnering with Revenue Cycle Operations to develop best practice processes for Epic functionality, reduce manual processes, improve user workflows, and support QA programs. You will maintain Epic-based productivity tracking frameworks, work to reduce DNFB/DNFC, improve clean claim rates, and decrease days in A/R and denial volumes. The analyst will translate operational challenges into Epic system solutions, support frontline teams, and lead enterprise work queue strategy. This includes optimizing routing logic, aligning work queues to roles, and eliminating duplicate work. You will advise operational leaders on Epic best practices, monitor Key Performance Indicators, and make recommendations for workflow or enhancement improvements. A deep understanding of Epic functionality, including maintaining certifications and staying updated on new releases, is crucial. The role also involves performing account level reviews and audits, participating in assessments for client improvement opportunities, and helping to increase revenue through workflow standardization and process improvement. Collaboration is key, serving as a liaison between Revenue Cycle Operations, Product and Technology teams, and client stakeholders, providing subject matter expertise on Epic capabilities. You will leverage Epic reporting tools to monitor KPIs and identify system-driven improvement opportunities. As a lead for Epic issues and new change requests, you will manage ticket logging, status tracking, and escalations. Additionally, you will assist the education department in developing training materials and curriculum, perform direct observations to ensure best practice adherence, and support revenue cycle leadership in Epic certification processes.

Requirements

Working knowledge with other revenue cycle focused Epic applications
Working understanding of interface and interface messages
Must have Epic Administrator Certification in Revenue Cycle focused modules (Resolute HB and PB)
3--7+ years of experience in healthcare revenue cycle operations and Epic Application
Strong understanding and proficiency of end-to-end revenue cycle workflows: Patient Access, Coding, Billing, A/R Follow-Up, Cash Posting
Operational Acumen -- Deep understanding of how revenue cycle teams function day-to-day
Analytical Thinking -- Ability to diagnose issues using data and system behavior
Problem Solving -- Translates complex challenges into scalable system solutions
Collaboration & Influence -- Works across operations, product, and client teams without formal authority
Continuous Improvement Mindset -- Proactively identifies opportunities to optimize performance
U.S. Citizenship or naturalized citizenship is required for this position.
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Nice To Haves

4 year/ Bachelors Degree preferred or equivalent experience

Responsibilities

Develop best practice processes for Epic functionality
Reduce clicks and reliance on manual processes
Improve user workflow inside Epic
Support QA program through Epic system capabilities
Maintain Epic-based productivity tracking frameworks using: User activity logs, work queue volumes and throughput metrics, touches per account and completion rates
Reduce DNFB/DNFC
Improve clean claim rate and first-pass yield
Decrease days in A/R and denial volumes
Translate operational challenges into Epic system solutions (e.g., workflow redesign)
Support frontline teams by aligning Epic functionality to real-world workflows
Lead enterprise work queue strategy across managed service clients
Optimize routing logic and prioritization rules
Align work queues to roles, skillsets, and productivity standards
Eliminate duplicate work and unnecessary touches
Advises operational leaders on Epic best practices and adheres to system guidelines
Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
Performs account level reviews and audits to ensure optimal system performance
Participates in assessments to identify opportunities for client improvement
Help to increase revenue through standardizing workflows and process improvement
Serve as a key liaison between Revenue Cycle Operations, Product and Technology teams, and Client stakeholders
Provide subject matter expertise on Epic capabilities and constraints
Leverage Epic reporting tools to monitor KPIs and operational performance
Identify system-driven improvement opportunities
Serve as the lead for Epic issues identified and new change requests
Manages logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations