Revenue Cycle Supervisor - Patient Accounts

Dakota Eye Institute•Bismarck, ND

3d•Onsite

About The Position

In the role of Revenue Cycle Supervisor, you are responsible for leading the patient accounts team in daily functions and monitoring the daily activities of the department including workflow, staffing coverage, resources, and standards of patient care and practices. Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients. To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.

Requirements

High School Diploma or equivalent required
A minimum of three years of related healthcare experience
A minimum of three years experience in training or leading staff
Strong patient service orientation with focus on quality care
Ability to troubleshoot and problem solve issues
Strong quality assurance and critical thinking skills
Excellent interpersonal and communication skills
Strong organization skills with attention to detail
Able to maintain confidentiality
Serves as a role model to staff
Ability to sit or stand for 8 hours.
Ability to effectively communicate with co-workers, physicians, patients, in person, by telephone, and by email.
Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.
Use of standard office equipment, including computer, telephone, calculator, copiers, and fax.

Nice To Haves

Associate's degree in a healthcare or business-related field is preferred
preferred experience with billing and/or coding
Experience and proficiency in working with an Electronic Health Record system is desired

Responsibilities

Monitors the daily activities of the departments including staffing coverage, departmental workflow, resources, and functional tasks
Monitors administrative and operations activities to ensure work is being done within defined regulatory requirements, policies, and procedures
Assists Manager in roll out of departmental plans and departmental communication to achieve company and departmental goals
Works through conflict resolution in combination with support from Manager and Human Resources
Assists Manager with organizing and leading departmental meetings, utilizing departmental Leads as necessary to also lead these meetings
Assists Manager with performance reviews
Assists Manager in interviewing new staff members and reviewing candidates
Organizes new hire training and onboarding plans and monitors progress
Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-authorization, assistance for underinsured and insured patients, and available government programs, while working to improve patient satisfaction
Interprets data and assists Manager in running, completing, and monitoring reports and auditing charts
Leads cross-functional teams to resolve issues, change management and improvement of processes
Adheres to deadlines and budgetary limits
Motivates staff and provides direction as necessary
Communicates with staff effectively and efficiently
Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving
Maintains excellent communication with Manager