Revenue Cycle Manager

Mountain Land Physical Therapy Partners•Salt Lake City, UT

2d•Onsite

About The Position

Mountain Land Physical Therapy is seeking a people-first Revenue Cycle Management (RCM) Manager to lead and develop revenue cycle teams, strengthen operational performance, and resolve complex insurance and payer issues. The role oversees daily operations across Denials, Patient Billing, and Payment Posting, establishing clear expectations and improving workflows to support consistent, accountable performance. It offers the opportunity to influence operational consistency, employee performance, and process improvement across multiple teams. The manager oversees staffing, workload distribution, performance monitoring, workflow improvements, and complex payer escalations. The role partners with the Director of Revenue Cycle Management, Compliance, and Payer Contracting; manages employee and supervisor development and personnel processes; maintains standard operating procedures; supports training; and ensures operations comply with policies, payer contracts, and applicable compliance, privacy, and security requirements. Success includes setting and documenting performance expectations and employee check-ins, developing supervisors through coaching and quarterly reviews, reviewing productivity, quality, and backlog measures at least monthly, and assigning owners and deadlines for corrective actions. The manager is also expected to maintain current procedures, implement and evaluate at least two agreed-upon process improvements annually, track complex payer escalations, and build a culture of accountability, continuous improvement, and independent problem-solving. The position is located at 1952 E 7000 S, Suite 100, Salt Lake City, UT 84121. Pay is $75,000–$80,000 per year. It is a full-time, fully benefited position.

Requirements

At least 5 years of people management experience, including employee performance management, accountability, conflict resolution, and leadership development.
Experience leading large teams or multiple departments in a complex operational environment.
Strong leadership and interpersonal skills, including sound judgment, effective communication, emotional intelligence, professionalism, and reliability.
Proven ability to manage projects and improve processes, including analyzing performance data, prioritizing responsibilities, and implementing corrective actions.
Willingness and ability to learn new business processes, financial workflows, and enterprise systems, including healthcare revenue cycle operations.
Proficiency with Microsoft 365 and operational reporting systems, with the ability to use data to support decisions and improve team performance.
Ability to meet organizational employment and compliance requirements, including clearance on State and Federal Exclusion Lists and no negative notes on NPDB lists.

Responsibilities

Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting, setting expectations for performance, accountability, and quality.
Oversee daily staffing, workload distribution, and operational priorities to maintain productivity, service levels, and timely execution.
Monitor performance data, dashboards, backlogs, and operational trends; identify challenges and implement corrective actions.
Improve and standardize workflows by identifying root causes of inefficiencies, reducing rework, and implementing sustainable process improvements.
Manage complex insurance and payer escalations, including denial patterns, reimbursement issues, documentation, and resolution timelines.
Partner with the Director of Revenue Cycle Management, Compliance, and Payer Contracting to resolve complex issues and strengthen operational processes.
Manage employee performance, conflict resolution, hiring, onboarding, and disciplinary processes while maintaining a fair and respectful team environment.
Develop and maintain standard operating procedures, support employee training, and measure the effectiveness of operational improvements.
Ensure revenue cycle operations follow applicable policies, payer contracts, compliance requirements, and privacy and security standards.
Conduct documented employee check-ins and address personnel challenges promptly and fairly.
Develop supervisors through documented development plans, regular coaching, and quarterly progress reviews.
Review productivity, quality, and backlog measures at least monthly, assigning owners and corrective-action deadlines for identified issues.
Maintain accurate tracking of complex payer escalations, assign ownership, and review unresolved high-priority issues weekly.
Implement and evaluate at least two agreed-upon process improvement initiatives annually.