Revenue Cycle Manager

Mountain Land Physical Therapy Partners•Cottonwood Heights, UT

3d•$75,000 - $80,000

About The Position

Mountain Land Physical Therapy is hiring a people-first Revenue Cycle Management (RCM) Manager to lead and develop multiple revenue cycle teams, strengthen operational performance, and resolve complex insurance and payer issues. The manager oversees daily operations across Denials, Patient Billing, and Payment Posting, establishing performance expectations, developing supervisors, improving workflows, and ensuring consistent, accountable performance. This role is suited to an experienced people leader who enjoys coaching and developing teams, solving operational challenges, using data to drive improvements, and building efficient processes. The manager works closely with Revenue Cycle Management leadership and cross-functional partners to resolve complex challenges, strengthen supervisor capabilities, and develop scalable workflows. Revenue cycle experience is preferred, but technical expertise can be developed on the job. The position is located at 1952 E 7000 S, Suite 100, Salt Lake City, UT 84121. It is full-time and offers a salary of $75,000–$80,000 per year.

Requirements

At least 5 years of people management experience, including employee performance management, accountability, conflict resolution, and leadership development.
Experience leading large teams or multiple departments in a complex operational environment.
Strong leadership and interpersonal skills, including sound judgment, effective communication, emotional intelligence, professionalism, and reliability.
Proven ability to manage projects and improve processes, including analyzing performance data, prioritizing responsibilities, and implementing corrective actions.
Willingness and ability to learn new business processes, financial workflows, and enterprise systems, including healthcare revenue cycle operations.
Proficiency with Microsoft 365 and operational reporting systems, with the ability to use data to support decisions and improve team performance.
Ability to meet organizational employment and compliance requirements, including clearance on State and Federal Exclusion Lists and no negative notes on NPDB lists.

Nice To Haves

Revenue cycle experience.

Responsibilities

Lead and develop employees and supervisors across Denials, Patient Billing, and Payment Posting, setting expectations for performance, accountability, and quality.
Coach supervisors in leadership development, performance management, difficult conversations, and independent problem-solving.
Oversee daily staffing, workload distribution, and operational priorities to support productivity, service levels, and timely execution.
Monitor performance data, dashboards, backlogs, and operational trends; identify challenges and implement corrective actions.
Improve and standardize workflows by identifying root causes of inefficiencies, reducing rework, and implementing sustainable process improvements.
Manage complex insurance and payer escalations, including denial patterns, reimbursement issues, documentation, and resolution timelines.
Partner with the Director of Revenue Cycle Management, Compliance, and Payer Contracting to resolve complex issues and strengthen operational processes.
Manage employee performance, conflict resolution, hiring, onboarding, and disciplinary processes while maintaining a fair and respectful team environment.
Develop and maintain standard operating procedures, support employee training, and measure the effectiveness of operational improvements.
Ensure revenue cycle operations comply with applicable policies, payer contracts, compliance requirements, and privacy and security standards.
Maintain documented employee check-ins and address personnel challenges promptly and fairly.
Create supervisor development plans, provide regular coaching, and conduct quarterly progress reviews.
Review productivity, quality, and backlog measures at least monthly, assigning owners and corrective-action deadlines for identified issues.
Implement and evaluate at least two agreed-upon process improvement initiatives annually.
Track complex payer escalations, assign ownership, and review unresolved high-priority issues weekly.
Build a culture of accountability, continuous improvement, and independent problem-solving across multiple revenue cycle teams.