Revenue Cycle Information Systems Liaison

TriHealth•Cincinnati, OH

1d•Remote

About The Position

The Revenue Cycle Information Systems Liaison coordinates optimization and system design for TriHealthConnect revenue cycle applications. In collaboration with revenue cycle leadership, the liaison identifies problems, develops specifications, and implements technology solutions with appropriate IT resources to ensure business needs, issues, and proposed solutions are understood. The position coordinates communication, information system development, and end-user education across TriHealthConnect applications for ambulatory departments and hospitals. It may also include a leadership development role overseeing other employees’ work product. This role serves as the principal liaison between Revenue Cycle and the IS Department, advising TriHealth departments on revenue cycle application workflows, processes, and changes in application functions. It organizes and coordinates projects, including stakeholder communication, timelines, milestones, and budget input. The liaison also coordinates application and process changes with credentialed trainers and may serve as a principal application trainer, maintaining the MST training database and supporting MST updates and installs with corporate education. The position follows TriHealthConnect change-management requirements. The position is remote and requires residence in Cincinnati-Dayton, Ohio, Northern Kentucky, or Eastern Indiana. It is full-time, 80 hours bi-weekly, on the day shift, with no weekend, holiday, or on-call commitment.

Requirements

Bachelor’s degree in nursing, allied health, business, accounting, or information systems; equivalent experience is accepted in lieu of a degree.
EPIC certification for the supported application within three months of hire.
Excellent communication skills.
Organizational skills.
Ability to work independently.
Ability to problem solve and manage numerous issues in a high-pressure environment.
Expertise in MS Office.
Customer-focused, highly motivated team player with attention to detail.
Five to seven years of professional healthcare experience.
Must reside in Cincinnati-Dayton, Ohio, Northern Kentucky, or Eastern Indiana.

Responsibilities

Act as the principal liaison between Revenue Cycle and the IS Department to achieve desired outcomes.
Collaborate with IS personnel, analyze and test system builds, and recommend necessary changes from a systems perspective.
Facilitate activities that advance best practices in revenue cycle operations and customer service.
Consult with TriHealth departments about revenue cycle application workflows, processes, and application-function changes.
Organize and coordinate assigned projects.
Contact project stakeholders and organize the group to accomplish project work.
Develop project timelines with milestones and desired completion dates.
Work with others to complete tasks according to project timelines.
Determine project budget and funding needs with input from others.
Communicate and coordinate application and process changes with credentialed trainers.
Establish course schedules and target completion dates with managers and trainers.
May serve as principal trainer for an application.
Maintain the MST database used for training.
Serve as the point person for MST updates and installs with corporate education.
Understand and execute TriHealthConnect change-management requirements.
May oversee the work product of other employees in the department.