Revenue Cycle Financial Counselor I

Saint Francis Health System•Indianapolis, IN

6d•Onsite

About The Position

The Revenue Cycle Financial Counselor I provides timely assistance to patients and helps create a positive experience for patients, family members, visitors, and staff. The role supports the team and reflects the goals, values, mission, and philosophy of Saint Francis Health System. The counselor interviews and advises patients by telephone, in-house, or at walk-in visits; reviews demographic and financial information; helps patients understand potential assistance programs; verifies insurance and benefits; and helps secure payment for services. The position also addresses billing concerns, responds to or routes financial inquiries, and manages patient assistance program matters. Work is full time, weekdays, from 8:00 a.m. to 4:30 p.m., at the Yale Campus in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
Knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Basic understanding of healthcare and insurance terminology.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills.
Ability to work effectively in a team and hospital environment.
Ability to work independently and collaboratively in a fast-paced environment while managing multiple priorities and competing deadlines.
Ability to maintain a professional and courteous manner and demonstrate flexibility and adaptability in a dynamic work environment.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.

Responsibilities

Interview and counsel patients by telephone, in-house, or during walk-in visits, and review demographic and financial information needed to secure payment for services.
Help patients determine whether they may qualify for programs such as T19, Victims of Crime Benefits, and Charity Care.
Verify insurance and other benefits with patients, employers, insurance companies, or other agencies.
Obtain appropriate forms for patient visits, such as accident forms and Managed Service Provider forms.
Provide price quotes, determine patient liability, and negotiate payment.
Set up payment arrangements and collect deposits, co-payments, or deductibles in accordance with the SFHS collection policy.
Follow departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality requirements, and applicable laws.
Assist patients with billing problems in coordination with the Patient Accounting Department.
Respond to patient financial complaints and inquiries or refer them to the appropriate source for resolution.
Manage all aspects of the patient assistance program.