Financial Care Coordinator I - Revenue Cycle

UTHealth Houston•Houston, TX

6d•Hybrid

About The Position

The Financial Care Coordinator I serves as the primary financial resource for patients throughout the pre-service experience. The role provides personalized financial counseling about insurance benefits, estimated out-of-pocket costs, payment options, and financial assistance programs. It partners with clinical departments, providers, scheduling teams, and revenue cycle departments to promote financial transparency, enhance the patient experience, and support timely reimbursement through concierge-level service. The position is hybrid, with 2–4 weeks of onsite training at 1851 Crosspoint Ave, Houston, TX 77054. Employees must permanently reside and work in Texas. This is a security-sensitive position subject to the review described in the posting.

Requirements

High school diploma or equivalent required.
Two years of experience in a healthcare setting performing insurance verification, prior authorizations, referrals, patient registration, or other patient access/revenue cycle functions required.
Must permanently reside and work in the State of Texas.
Ability to maintain the security or integrity of critical infrastructure, if the position requires access to it, as described in the posting.

Responsibilities

Serve as the patient's primary point of contact for financial matters, explaining insurance benefits, deductibles, copayments, coinsurance, anticipated out-of-pocket costs, billing processes, and payment expectations.
Verify insurance eligibility, plan participation, network status, benefits, and coverage limitations; identify and resolve insurance, registration, and financial clearance discrepancies.
Determine referral, prior authorization, and pre-certification requirements to facilitate timely access to care, reduce service delays, and support reimbursement.
Prepare patient cost estimates using verified insurance benefits, contractual reimbursement information, and anticipated services.
Discuss payment options, financial assistance programs, and payment plans; collect point-of-service payments and deposits in accordance with organizational policies.
Document patient interactions, financial counseling, insurance verification results, estimates, and account updates in Epic and other designated systems.
Deliver compassionate, patient-centered customer service while maintaining confidentiality and professionalism and complying with departmental procedures, payer requirements, revenue cycle standards, and applicable regulations.
Adhere to departmental policies and procedures, revenue cycle standards, payer guidelines, organizational policies, and applicable federal, state, and regulatory requirements.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time (approximately 37–38 days per year).
Vacation accrual increases with length of service.
Longevity pay through monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.