Revenue Cycle Coordinator III

CareSource•Dayton, OH

1d•Onsite

About The Position

The Revenue Cycle Coordinator III is responsible for providing oversight in the research and resolution of member related eligibility and billing complaints from internal customers and governing entities. This role requires utilizing key accounts receivable and reporting experience to ensure timely and accurate recording and reporting of accounts receivable activity. The position involves supporting Revenue Cycle Specialists, acting as a subject matter expert for eligibility and billing processes, and ensuring the timely resolution of consumer complaints submitted by governing entities. The coordinator will also identify irregular trends, collaborate with management to correct deficiencies, and participate in the development and training for new products and technologies. Additionally, the role involves assisting with reporting, ensuring adherence to HIPAA and State requirements, and performing ad-hoc duties as requested.

Requirements

Associate Degree in business, finance or related field or equivalent years of relevant work experience is required
Minimum of four (4) years of experience in billing, customer service or claims is required
Minimum of one (1) year experience in Revenue Cycle Operations required
Strong interpersonal skills
Ability to lead and direct the work of others
Customer service oriented
Demonstrates decision making and analytical/problem solving skills to perform a variety of complicated tasks.
Attention to detail
Possesses critical thinking/listening skills
Ability to write comprehensive statements using proper grammar and sentence structure
Intermediate proficiency in Microsoft Office Suite to include Word, Excel and PowerPoint
Training/teaching skills
Ability to work with others and independently
Wide degree of creativity and latitude (independent judgment) is required
Relies on extensive experience and judgment to plan and accomplish goals.
Excellent written and verbal communication skills
Ability to develop, prioritize and accomplish goals
Public speaking skills
Ability to work in a fast-paced and constantly changing environment

Nice To Haves

Bachelor's Degree is preferred
Managed care or healthcare experience is preferred
Enrollment, billing, finance or data analysis experience is preferred

Responsibilities

Utilize key accounts receivable and reporting experience and knowledge to ensure timely and accurate recording and reporting of accounts receivable activity
Provide support to Revenue Cycle Specialists in the research and resolution of member complaints
Serve as a subject matter expert (SME) for eligibility and billing processes and procedures
Ensure full resolution of consumer complaint cases submitted by governing entities within regulatory timeframes and defined requirements
Complete and thoroughly document all issues
Identify irregular trends; work with other areas as appropriate to identify root causes and take appropriate steps for resolution
Develop and maintain an in-depth knowledge of the company’s business and regulatory environments
Make appropriate changes to ensure compliance with MAR, regulatory and other organization requirements
Collaborate with management to correct deficiencies in SLA and quality
Participate in ongoing development of new products and technologies
Responsible for the development of training for new products and technologies
Develop and teach others using standard operating procedures and training tools
Participate in Readiness Reviews and desk audits with State and Federal partners
Assist with the completion of required reporting
Ensure all HIPAA and State requirements/regulations are adhered to at all times
Ad-hoc and free interchange with all departments, managers and director level personnel
Perform any other job duties as requested