Revenue Agent 2 (in-training) - Bellingham

State of Washington•Whatcom County – Bellingham, WA

1d•Hybrid

About The Position

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Bellingham, WA. The hiring manager may start screening applicants as early as June 24, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor. If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($3910.00 - $5241.00). We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Requirements

Communication Skills
Analytical Skills
Knowledge of Laws & Regulations
Interviewing & Negotiation Skills
Attention to Detail
Interpersonal Skills
Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes – with a strong emphasis on effective professional telephone communication.
Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options—supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.
Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.
Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.
Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.
Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.
Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.
Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.
Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.
Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment.
The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.
The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.
Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.
Must have complied with Washington state tax laws.

Nice To Haves

Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

Responsibilities

Perfect communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts.
Provide advice, instruction, and training to a diverse customer base.
Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.