Revenue Account & Settlement Analyst

Southwest Airlines • Dallas, TX

11h • Onsite

About The Position

The Revenue Account & Settlement Analyst supports accounting operations by analyzing financial, payment, ticketing, cargo, and Customer data to ensure accuracy and financial integrity. The role identifies trends and anomalies, resolves data issues, and partners with internal and external Stakeholders to support accurate processing and settlement across passenger sales, interline/codeshare, and payments. The Analyst also provides financial insights and guidance for Commercial and revenue initiatives, using analytical, communication, and problem-solving skills to support informed decision-making and reliable accounting operations.

This role is based at Southwest Airlines’ Dallas, Texas headquarters and requires working onsite during business hours. Minimal travel is required. The position may require extended hours during the week and on weekends, including Company holidays.

Requirements

• High School Diploma or GED.
• Intermediate-level experience and fully functioning broad knowledge in accounting, finance, business, or management information systems.
• Experience with data collection and analysis.
• Experience with financial and business risks and impacts.
• Experience with airline ticketing, cargo, payment and settlements, refunds, customer funds, and fraud risk.
• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies.
• Knowledge of economic and accounting principles and practices, internal controls, SOX compliance, industry trends, customer payments and refunds policies, banking, and financial data analysis and reporting.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of software systems and tools, including database tools, used in day-to-day functional duties.
• Skilled in asking insightful questions and listening to understand perspectives, with a solid understanding of business impacts.
• Skilled in collecting, organizing, visualizing, and assimilating data from multiple sources, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages, and visualization software.
• Skilled in identifying complex problems, reviewing related information, developing and evaluating options, and implementing solutions.
• Skilled in Microsoft Office products, particularly Excel, Word, and PowerPoint.
• Ability to communicate financial, ticketing, and systems information effectively to people without a similar background and to all position levels.
• Ability to communicate information and ideas concisely and compellingly, tailoring tone, style, and content to the audience.
• Must be a U.S. citizen or have authorization to work in the United States; work authorization sponsorship is not available.
• Must be at least 18 years of age.
• Must maintain a well-groomed appearance according to Company appearance standards and comply with Company attendance standards.
• Must have flexibility to work extended hours during the week and weekend, including Company holidays.
• Ability to perform work duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact with others in English to meet job demands.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet job demands.

Nice To Haves

• Experience in interline/codeshare processing and settlement.
• Experience in payment processing and settlement.

Responsibilities

• Analyze financial, banking, ticketing, cargo, and customer payment data and review activity for unexpected trends or results.
• Build relationships with internal partners and external vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate.
• Analyze moderately complex data from multiple sources and reconcile it to internal financial systems and reports; create and validate ad hoc metrics and reporting.
• Record accounting entries and perform analysis to complete the financial close process with minimal guidance and supervision.
• Resolve issues, questions, and disputes from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements.
• Evaluate accounting and operational system issues or interruptions, determine root cause, conduct impact analysis, implement resolution plans, and provide Senior Leaders with reporting and solution options.
• Observe system performance during day-to-day operation to ensure the accuracy of system and process changes; research unexpected trends or results, identify root causes, and report to Department Leadership.
• Validate and document test cases supporting system upgrades, production defect fixes, and projects impacting the Department.
• Recommend and initiate opportunities to streamline work and build checks and balances into work processes.
• May perform other job duties as directed by Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the Employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, subject to Company discretion and applicable conditions.
• Competitive health insurance for the Employee and eligible dependents, including pets.
• Health plan coverage options starting from the first day of employment, with enrollment within 30 days and coverage retroactive to the first day of employment.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED