Revenue Account & Settlement Analyst

Southwest Airlines • Dallas, TX

2d • $73,600 - $81,800 • Onsite

About The Position

The Revenue Account & Settlement Analyst supports accounting operations by analyzing financial, payment, ticketing, cargo, and Customer data to ensure accuracy and financial integrity. The Analyst identifies trends and anomalies, resolves data issues, and partners with internal and external Stakeholders to support accurate processing and settlement across passenger sales, interline/codeshare, and payments. The role also provides financial insights and guidance for Commercial and revenue initiatives.

This position is based at Southwest Airlines’ Dallas, Texas headquarters and requires work onsite during business hours. The role requires U.S. citizenship or current authorization to work in the United States; work authorization sponsorship is unavailable. Minimal travel is required, and flexibility to work extended hours during the week and weekend, including Company holidays, is required.

Requirements

• High School Diploma or GED.
• Intermediate-level experience and fully functioning broad knowledge in accounting, finance, business, or management information systems.
• Intermediate-level experience and fully functioning broad knowledge in data collection and analysis.
• Intermediate-level experience and fully functioning broad knowledge of financial and business risks and impacts.
• Intermediate-level experience and fully functioning broad knowledge of airline ticketing, cargo, payment and settlements, refunds, customer funds, and fraud risk.
• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies.
• Knowledge of economic and accounting principles and practices, internal controls, SOX compliance, industry trends, customer payment and refund policies, banking, and financial data analysis and reporting.
• Knowledge of customer and personal service principles and processes, including needs assessment, service quality standards, and customer satisfaction evaluation.
• Knowledge of software systems and tools, including database tools, used in day-to-day functional duties.
• Skill in asking insightful questions, listening to understand different perspectives, and understanding business impacts.
• Skill in collecting, organizing, visualizing, and assimilating data from multiple sources, including turning raw data into meaningful information with ad hoc reporting tools, data-oriented programming languages, and visualization software.
• Skill in identifying complex problems, reviewing related information, developing and evaluating options, and implementing solutions.
• Skill in Microsoft Office products, particularly Excel, Word, and PowerPoint.
• Ability to communicate financial, ticketing, and systems information effectively to people without a similar background and at all position levels.
• Ability to communicate information and ideas concisely and compellingly, tailoring tone, style, and content to the audience.
• Must be a U.S. citizen or have authorization to work in the United States; sponsorship is not available.
• Must be at least 18 years of age.
• Must comply with Company attendance standards and appearance guidelines.
• Must be flexible to work extended hours during the week and weekend, including Company holidays.
• Ability to perform work duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact with others in English to meet job demands.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy.

Nice To Haves

• Experience in interline/codeshare processing and settlement.
• Experience in payment processing and settlement.

Responsibilities

• Analyze financial, banking, ticketing, cargo, and customer payment data and review activity for unexpected trends or results.
• Build relationships with internal partners and external vendors to ensure financial and operational data is sent and received timely and is complete and accurate.
• Analyze moderately complex data from multiple sources and reconcile it to internal financial systems and reports; create and validate ad hoc metrics and reporting.
• Record accounting entries and perform analysis to complete the financial close process with minimal guidance and supervision.
• Resolve issues, questions, and disputes from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements.
• Evaluate accounting and operational system issues or interruptions, determine root cause, conduct impact analysis, implement resolution plans, and provide Senior Leaders with reporting and solution options.
• Observe system performance during day-to-day operation to ensure the accuracy of system and process changes; research unexpected trends or results, identify root causes, and report findings to Department Leadership.
• Validate and document test cases for system upgrades, production defect fixes, and projects that impact the Department.
• Recommend and initiate opportunities to streamline work and build checks and balances into work processes.
• Perform other job duties as directed by Employee’s Leaders.

Benefits

• Free travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, at the Company’s discretion.
• Competitive health insurance for the employee and eligible dependents, including pets, with coverage options starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED