Returns Specialist

GOVX • La Vergne, TN

2d • $43,680 - $47,840 • Onsite

About The Position

The Returns Specialist is primarily responsible for the Open Box project and Bulk Return program. The role inspects returned items, prepares documentation, converts eligible returns into Open Box inventory, and ensures Bulk Return items are processed accurately and shipped to vendors on schedule. The position also supports reverse-logistics operations, inventory organization, donation disposition, and warehouse and inventory team activities.

This position works in a professional office environment adjacent to the warehouse at the GOVX Fulfillment Center in LaVergne, Tennessee. It routinely uses standard office and packing equipment and requires some lifting of up to 40 pounds. No travel is expected. The position has no supervisory responsibilities. A background check and drug test must be completed successfully before employment begins.

Requirements

• NetSuite experience.
• Advanced proficiency in Microsoft Excel, including pivot tables, charts, and formulas that add operational value to data sets.
• Clear and effective written and verbal communication skills.
• Attention to detail in data analysis, processing, and reporting of reverse-logistics functions.
• Excellent time-management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.
• Proactive approach to identifying opportunities for process improvement, risk mitigation, and optimization of reverse-logistics management practices.
• Ability to work autonomously, exercise independent judgment and decision-making on complex issues, and work under management supervision.
• Sense of ownership and urgency.
• Ability to lift up to 40 pounds.
• Successful completion of a background check and drug testing before starting employment.

Nice To Haves

• Bachelor’s degree.
• 3 or more years of experience in project-based work.

Responsibilities

• Inspect, rebox, and relabel returned items and add them to inventory as Open Box items.
• Process all items in the Bulk Return program, prepare complete and accurate vendor documentation, box the items, and ship them back to vendors.
• Generate new UPCs through GS1, submit NOP setup requests to Digital Merch, and add items to NetSuite.
• Sort and organize returned items by category, condition, and warehouse storage location.
• Maintain a clean and organized workspace and follow warehouse safety protocols.
• Identify returned items that can be resold through special projects rather than donated.
• Oversee the disposition of donations to local and national charities.
• Perform additional duties as requested to support warehouse and inventory team operations.

Benefits

• Competitive pay.
• Paid time off, paid sick leave, and paid holidays.
• Competitive insurance benefits, including medical, dental, vision, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) available.
• Voluntary benefits, including critical illness, group accident, and voluntary life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed