Returns Specialist-2

Callaway Golf•Fort Worth, TX

About The Position

The Returns Specialist processes returned golf equipment and related inventory operations. The role uses SAP and supporting systems to process return authorizations, receive returned products into warehouse locations, maintain inventory records, research returns without authorization numbers, and determine dispositions for returned products. It also supports consumer reshipments by locating, inspecting, verifying, documenting, and preparing clubs for shipment. The position inspects and cleans returned golf clubs, assigns grades according to CGPO standards, identifies defects or counterfeit and altered components, and determines whether products should be placed in resale inventory, refurbished, exchanged, scrapped, or reshipped. Additional duties include receiving and sorting inbound packages, recording tracking information, creating and identifying iron sets, labeling and staging products, and putting equipment away in assigned warehouse locations. The Returns Specialist helps resolve inventory discrepancies, document non-conforming material, validate grading accuracy, and contribute to operational problem-solving and process improvements. The role requires maintaining processing productivity and accuracy standards, including a stated rate of 26 pieces per hour.

Requirements

Ability to identify golf clubs manufactured by Callaway Golf and competitor brands.
Knowledge of differences among drivers, fairway woods, hybrids, wedges, iron singles, iron sets, and putters.
Ability to understand set composition and identify incomplete sets.
Ability to identify counterfeit equipment or altered clubs.
Ability to meet the stated processing rate of 26 pieces per hour while maintaining productivity and accuracy standards.

Responsibilities

Process Return Authorizations using SAP and supporting systems.
Receive returned products into appropriate warehouse inventory locations and maintain accurate inventory records through SAP transactions.
Research returns received without return authorization numbers.
Process scrap transactions for damaged or non-conforming products.
Process customer reship requests for clubs returned to the facility and locate clubs designated for reshipment.
Verify club identity, specifications, and condition before shipment; package clubs according to company shipping standards and record accurate shipping documentation and tracking information.
Coordinate with Customer Service and Returns Coordinators when clarification is required.
Inspect returned golf clubs, including the face, crown, sole, ferrule, shaft, grip, and overall condition.
Assign grading classifications according to CGPO grading standards and identify defects such as dents, shaft burns, counterfeit components, and non-factory reshafts.
Determine product disposition, including resale inventory, refurbishment, exchange, scrap, or customer reshipment.
Clean returned golf clubs and ensure they meet presentation and cleanliness standards before inventory placement.
Identify clubs requiring refurbishment or additional processing and maintain knowledge of approved cleaning supplies and processes.
Receive inbound returned packages, verify quantities and product condition, and record tracking numbers.
Identify and separate inbound packages, including trades, direct purchases, overstock, and call tags.
Split and create iron sets by identifying correct set composition and missing pieces.
Sticker and stage products for inventory placement and put clubs and equipment away in assigned warehouse locations.
Ensure inventory is accurately located and available for downstream operations.
Document non-conforming material and recommend disposition.
Participate in operational problem-solving and process improvement initiatives.
Support investigations into inventory discrepancies and assist with validation of grading accuracy and product condition.
Maintain productivity and accuracy standards, including processing 26 pieces per hour.