Returns Specialist

GOVX • La Vergne, TN

1d • Onsite

About The Position

The Returns Specialist is primarily responsible for the Open Box project and the Bulk Return program. The role requires careful inspection of returned items, preparation of documentation, and converting eligible returns into Open Box inventory. The specialist also ensures Bulk Return items are accurately processed and sent to vendors on schedule. This is an office work position at the GOVX Fulfillment Center in LaVergne, Tennessee, operating in a professional office environment and adjacent warehouse facility. The role has no supervisory responsibilities, and no travel is expected.

Requirements

• NetSuite experience.
• Advanced proficiency in Microsoft Excel, including pivot tables, charts, and applying formulas to add operational value to data sets.
• Clear and effective written and verbal communication skills.
• Attention to detail to ensure accuracy in data analysis, processing, and reporting of reverse logistics functions.
• Excellent time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.
• Proactive in identifying opportunities for process improvement, risk mitigation, and optimization of reverse logistics management practices.
• Ability to work autonomously, exercise independent judgment and decision-making on complex issues, and work under management supervision.
• Sense of ownership and urgency.

Nice To Haves

• Bachelor’s Degree.
• 3+ years of experience in project-based work.

Responsibilities

• Inspect, rebox, and relabel returned items and add them to inventory as Open Box items.
• Process Bulk Return items, prepare complete and accurate documentation for each vendor, box items, and ship them back to vendors.
• Generate new UPCs through GS1, submit NOP setup requests to Digital Merch, and add items to NetSuite.
• Sort and organize returned items by category, condition, and storage location within the warehouse.
• Maintain a clean and organized workspace by following warehouse safety protocols.
• Identify returned items that can be resold through special projects rather than donated.
• Oversee the disposition of donations to local and national charities.
• Perform additional duties as requested to support warehouse and inventory team operations.

Benefits

• Competitive pay.
• Paid Time Off, Paid Sick Leave, and Paid Holidays.
• Competitive insurance benefits, including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed