Returns Specialist

DASI LLC•Doral, FL

13d•Onsite

About The Position

The Returns Specialist liaises between customers, Sales, and other operational functions to support clear and accurate communication, process transactions, amend requirements, promptly resolve questions, and address issues so the Operational team can meet customer needs. The role participates in managing fulfilment to meet requirements on time and helps analyze issues and drive improvements to the fulfilment process. The position is based at DASI’s Corporate Headquarters in Miami-Doral, Florida. DASI provides aircraft inventory support to airlines, MROs, OEMs, and distributors, serving customers in more than 140 countries.

Requirements

High school diploma or equivalent.
At least 2 years of customer service knowledge or experience.
Dedication to customer satisfaction.
Attention to detail, with efficient analytical and judgment skills.
Team-focused, flexible, and adaptable.
Excellent administrative skills.
Excellent written and verbal communication skills.
Calm demeanor and ability to handle difficult customers and reach satisfactory resolutions.
Willingness to learn to read and interpret aviation trace paperwork.

Responsibilities

Proactively maintain customer relationships.
Collect customer information, understand problems, and provide solutions.
Process inquiries, sales orders, expedite requests, web shop inquiries, and other customer care activities accurately and efficiently, in accordance with established procedures.
Maintain accurate records and documentation for return transactions.
Work with channel share representatives to pursue customer issues and RMA requests.
Resolve customer problems by phone, email, or in person.
Determine root causes of failures and help develop corrective and preventive actions.
Educate customers when necessary.
Ensure interactions with third parties align with the company’s goal of providing market-leading service.
Collaborate with teams and colleagues across the business to support delivery of the business strategy.
Perform other duties as assigned.