Returns Processing Specialist
About The Position
Join Our Team for the Busy Season – Make an Impact Where It Counts! Are you detail-oriented, customer-focused, and ready to jump into a fast-paced environment? We're looking for a Seasonal Returns Specialist to be a key player on our Customer Relations team during our busiest time of year. If you thrive on solving problems, love keeping things organized, and enjoy helping customers get the resolutions they need, this role is for you! Position Summary As a Seasonal Returns Specialist, you'll be at the heart of our customer experience — ensuring every return and exchange is processed accurately and efficiently. You'll partner closely with our Customer Relations team, playing a vital role in keeping our customers happy and our operations running smoothly. This role offers variety, purpose, and the chance to directly shape the customer experience during our peak season.
Requirements
- At least 6 months of experience in customer service, sales, or order entry
- Organizational and problem solving skills
- Ability to handle multiple tasks
- Attention to detail
- Good working knowledge of Excel, Word and DAX
- Self motivator, ability to work independently
- Grace under pressure — including the ability to navigate challenging customer conversations
- A high school diploma or equivalent
Responsibilities
- Process returns, exchanges, and related transactions with speed and precision
- Issue refunds and manage exchanges through our DAX and Marketplace systems
- Spot and report product trends or issues you notice while processing returns — your insights help us improve!
- Reach out to customers directly to resolve questions about returns or undeliverable packages
- Bring a positive, can-do attitude to additional projects and tasks as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
