Returns Processing Representative

Fox Factory•Santa Fe Springs, CA

4d•$18 - $25•Onsite

About The Position

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers! If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you! Position Summary: Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Requirements

HS diploma or equivalent
2+ years of relevant customer service experience required
Multi-tasker and handles pressure well
Ability to solve complex problems
Strong interpersonal skills
Meticulous attention to detail

Responsibilities

Checks for and verifies warranties, and prepares required paperwork for refunds.
Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
Processes product returns from customers.
Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
Receives, sorts, and stages returns, and logs data about returns into the system.