Returns Specialist

RJW Logistics Group•Lemont, IL

7d•$60,000 - $65,000•Onsite

About The Position

The Returns Specialist is responsible for independently managing and optimizing the full lifecycle of returned goods while driving improvements in operational efficiency, cost control, and reverse-logistics performance. This role exercises judgment and discretion in decision-making related to product disposition, financial impacts, and process enhancements. The Returns Specialist partners with cross-functional teams to ensure accurate processing, improved recovery value, and strategic reduction of return volume.

Requirements

1-3 years’ experience in the field of logistics and/or transportation.
Experience with dealing with a diverse carrier base.
Some returns experience
High School Diploma required with previous logistics experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to determine “root cause” of problem and determine corrective action.
Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Must be able to occasionally lift and/or move up to 10 pounds.
Must be able to activate phone systems utilizing keyboards and buttons.
Must be articulate and comfortable speaking in front of others.
Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
Frequently required to talk, hear, stand and walk.
Must be able to work in excess of continuous 8 hours when required.
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
Must be able to speak and communicate clearly over telephones.
Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Nice To Haves

4 Year College Degree preferred but not mandatory

Responsibilities

Analyze return trends and develop recommendations to improve processes, reduce return rates, and increase recovery value.
Design, implement, and maintain return process improvements and workflow enhancements.
Coordinate return shipments with carriers, warehouses, and internal departments to ensure timely product retrieval and disposition.
Own and update the company’s Return SOPs; ensure compliance across operations, warehouse, customer service, and vendor partners.
Determine appropriate disposition of returned goods (resale, repair, salvage, disposal) based on financial and operational analysis.
Approve return authorizations and exceptions within established financial thresholds; escalate high-risk or high-value cases as appropriate.
Analyze return-related costs and recommend cost-reduction strategies and vendor performance improvements.
Prepare, review, and present return performance reports, dashboards, and KPIs to leadership.
Lead or participate in cross-functional initiatives aimed at optimizing reverse logistics and enhancing customer experience.
Serve as the subject-matter expert (SME) for reverse logistics operations and develop best-practice guidance for
Excellent verbal and written skills.
Knowledge and ability to enter data in Logistics software.
Excellent problem solving and resolution skills.
Ability to work under pressure situations.
Ability to multi-task.
Detail oriented.