Retail Returns Specialist

The UPS Store #7369 • New York, NY

1d • Onsite

About The Position

The UPS Store is looking for friendly, dependable, and motivated Retail Returns Specialists to join our multi-location team across Long Island and New York City. This is an entry-level position designed to be a starting point within our organization. You’ll begin by learning customer service, Amazon and retail returns, package handling, and daily store operations. As you demonstrate reliability, accuracy, strong customer service, and a willingness to learn, you’ll have opportunities to train in additional areas—including shipping, packing, printing, and mailbox services—and work toward advancement into a Retail Sales Associate position.

Requirements

• No previous shipping experience required
• Friendly, professional, and comfortable interacting with customers
• Reliable and punctual
• Strong attention to detail
• Comfortable learning computers, scanners, tablets, and store systems
• Able to work efficiently in a fast-paced environment
• Ability to lift up to 40 lbs and stand for extended periods
• Availability to work weekends as needed
• Positive attitude and willingness to learn new skills
• Interest in growing into additional responsibilities

Nice To Haves

• Retail or customer service experience is a plus

Responsibilities

• Greet customers and provide friendly, professional service
• Assist customers with Amazon and other retail returns
• Scan QR codes, labels, and packages using store systems
• Follow return instructions and ensure transactions are processed accurately
• Prepare, consolidate, organize, and stage returned merchandise
• Help customers understand the return process and resolve basic questions
• Handle customer packages and merchandise carefully
• Maintain a clean and organized returns and customer-service area
• Assist team members during busy periods
• Participate in ongoing training and development

Benefits

• Consistent hours — no late nights (stores close by 7:00 PM Monday–Friday, 5:00 PM Saturday, and 3:00 PM Sunday)
• Paid training and ongoing development
• Clear opportunities to learn new skills and advance
• Sick pay
• Dental and vision insurance
• 401(k) with company match
• Employee discounts on products and services
• Free parking and uniforms provided
• Career opportunities across our 12+ locations throughout Long Island and NYC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed