Returns Associate
Stitch Golf Holdings Inc•Apex, NC
•Onsite
About The Position
The Warehouse Returns Specialist is responsible for processing customer returns and RMAs in accordance with Stitch policies and procedures. This role reviews returned products for condition and resale viability, ensures returned inventory is accurately tracked, and supports the proper restocking or disposition of returned items.
Requirements
- Able to stand and walk for extended periods in a non-temperature-controlled warehouse environment.
- Able to lift at least 50 lbs.
- Strong attention to detail and accuracy.
- Ability to follow established policies, procedures, and inventory processes.
- Basic computer skills required.
Nice To Haves
- Microsoft Office experience preferred.
- Forklift certification preferred
Responsibilities
- Process returns and RMAs in accordance with Stitch policies and procedures.
- Receive, review, and inspect returned products for accuracy, condition, and resale viability.
- Determine appropriate disposition of returned items, including restock, repair/cleaning, damage, quarantine, or non-resale status.
- Ensure returned items approved for resale
- Maintain accurate records related to returned items, inventory adjustments, and refund processing.
- Communicate return discrepancies, damaged goods, missing items, or inventory issues to management.
- Perform inventory counts related to returned products when necessary.
- Maintain organized return processing areas and returned inventory storage locations.
- Assist with returns-related projects as needed by management.
Benefits
- Eligible for benefits after 30 days of service
- 401k plan after 90 days of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
