Returns Support Associate

Digi-Key Electronics•Thief River Falls, MN

5d•Onsite

About The Position

The Returns Support Associate is part of a team supporting the job responsibilities of Returns Support. This position will interact with our internal and external suppliers by proactively picking, packing, scrapping, counting, and addressing product to be returned to the vendor. This is considered an essential onsite role, which requires regular onsite attendance.

Requirements

High School Diploma or GED
Must be able to read, write, and communicate in English
Basic computer navigation and typing skills
Ability to actively participate as a team member in order to meet departmental goals
Ability to provide a positive, professional and enthusiastic outlook or perspective
Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
Able to solve problems quickly and efficiently
Dependable, responsible contributor committed to excellence and success
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

Nice To Haves

PDC experience
PIV Certified

Responsibilities

Perform all Returns Support tasks/responsibilities; count, pick, pack
Pick parts in an assigned zone, quickly and accurately to fulfill return requests
Identify the part’s restrictions as required for the return
Perform inventory counts and update the computer system to show correct quantity on hand
Perform verification on picked parts when consolidating for pack
Package and/or palletize returns for shipments
Process non-conforming requests consistent with company policy and in a timely manner
Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards
Build and maintain business relationship with procurement by providing prompt and accurate service
Demonstrated ability to work under pressure to meet vendor return demands
Perform Supplier Returns tasks/responsibilities of scrapping product and any other supporting function as needed
Performs other incidental and related duties as required and assigned
Participate in stand-up meetings and attend other meetings requested
Take on additional responsibilities of the Order Fulfillment team when deemed necessary to fulfill same day shipment
May participate in job shadow activities of other area’s supporting Returns and Procurement
May assist with training and provide support to others in the returns process