Returns Driver

Parts Authority•Chelsea, MA

11d•Onsite

About The Position

Parts Authority LLC is seeking a Returns Driver to play a critical role in their success. As the primary point of contact with customers, the Returns Driver will help build strong relationships while ensuring timely and accurate deliveries. Parts Authority is one of the fastest-growing supply chain organizations in the country, offering long-term career growth, stability, and advancement opportunities. Founded in 1973, Parts Authority is a leading national distributor of automotive replacement parts, tools/equipment and transmissions, with over 300 locations nationwide. They partner with over 400 suppliers globally to provide a catalog of over 3 million parts. The company emphasizes the importance of its team and is looking for candidates who love to drive and are passionate about providing stellar customer service to join their family of Drivers and become a Parts Authority ambassador.

Requirements

Current, valid driver’s license
Must be able to meet company insurance requirements- (drivers must be 21 years old or over)
Current valid automobile insurance with your name on the policy
Ability to lift, move, push and pull up to 50 pounds, prolonged sitting. ( Auto Body Parts Collision Drivers must be able to lift 75 lbs )
Ability to manage, track and account for money transactions and reconcile customer credit and debt balances
Ability to utilize a tablet and/or mobile device for purposes of navigation/ route optimization, tracking and customer interface/ signature capture
Exceptional customer and verbal communication skills, ability to communicate effectively, professionally, with tact and diplomacy
Ability to take and follow directions and work well with others as part of team
You must meet all of the above minimum “Requirements and Qualifications” and “Knowledge, Skills and Abilities” to be eligible to drive for Parts Authority

Nice To Haves

Flexible schedule with the ability to work overtime as needed
Previous delivery driving experience is a plus
Maintain and promote workplace safety
Securing and transferring cash or other assets.

Responsibilities

Collect return ordered items from customers while adhering to assigned routes and time schedules.
Work as part of the returns team to ensure that orders are complete, packed correctly, and safely delivered back to the correct warehouse.
Collect, Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
Abide by all transportation laws and maintaining a safe driving record.
Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned.