Returns Specialist

Well.ca Inc•Guelph, ON

8d•CA$0 - CA$19•Hybrid

About The Position

At Well.ca, our mission is to provide customers with the best service they have ever had. We are currently looking for an energetic team player to join our growing Customer Care Team as a Returns Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals.

Requirements

High school diploma required
1-3 years of experience in a similar role
Exceptional written communication skills
Strong technical skills
Adapt easily to change
Ability to learn quickly and take initiative
Outstanding multi-tasking and organizational skills
Ability to solve problems in a quick and well-thought-out manner
Working Knowledge of Microsoft Suite (incl. Outlook, Excel, Word, Teams, etc.)
Ability to lift up to 50lbs.

Responsibilities

Processing Customer Returns: Unboxing product and assessing condition for resale, Processing monetary refunds and providing customer notifications, Management of the restock cart, Tracking trends and volumes relative to customer returns, Other duties as required.
Management of Return to Sender packages: Proactive communication with customers regarding their returned parcel, Correcting address errors where possible and subsequent reshipment of parcels, Processing monetary refunds where necessary, Other duties as required.
Customer Communication: Outbound customer communication via email, Prompt and thorough follow-up with customers regarding order updates.
Problem Management: Ability to diagnose problems, identify and drive appropriate solutions, Work closely with peers and other departments to resolve product issues, When needed, escalate issues to the Customer Care Leadership team to ensure we are meeting customers particular needs.