Returns and Warranty Supervisor

Marmon Holdings, Inc.•Goldsboro, NC

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Returns and Warranty Supervisor is responsible for executing and overseeing daily returns and warranty operations, ensuring timely, accurate, and consistent processing. This role focuses on driving operational efficiency, supporting customers and internal partners, and identifying improvement opportunities to reduce returns and warranty costs. This position requires a hands-on leader who takes ownership of results, solves problems quickly, and ensures work gets done with urgency and discipline.

Requirements

Associate’s or Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience)
3–5 years of experience in returns, warranty, customer service, or operations
Comfortable working with ERP or warehouse systems
Ability to manage multiple priorities in a fast-paced environment
Strong execution and follow-through
Attention to detail and process discipline
Problem-solving mindset
Customer-focused approach
Accountability and ownership

Nice To Haves

Prior experience leading or coordinating team activities preferred

Responsibilities

Oversee day-to-day returns and warranty processing, including authorization, inspection, and disposition
Ensure timely and accurate handling of returned goods (restock, scrap, vendor return, etc.)
Maintain clear processes and work instructions to drive consistency and efficiency
Monitor workflow and address bottlenecks to meet turnaround time expectations
Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues
Act as point of contact for escalated or complex cases
Ensure issues are resolved quickly while balancing customer needs and company guidelines
Track key metrics such as return volume, turnaround time, and warranty claims
Identify trends and recurring issues and escalate findings to leadership
Support root cause investigations and help implement corrective actions
Ensure proper handling of credits and returns to minimize unnecessary cost
Follow established guidelines for warranty approvals and dispositions
Support efforts to improve recovery from suppliers when applicable
Assist in processing supplier claims and tracking recoveries
Communicate issues with vendors as needed to resolve defective product concerns
Lead and support a small team, setting clear expectations for performance and accountability
Provide coaching, training, and daily direction to ensure work is completed accurately and on time
Promote a culture of ownership, urgency, and teamwork
Maintain accurate records of returns and warranty activity
Ensure processes are followed consistently and documentation is audit-ready