Supervisor, Warranty and Contracts

SMS Equipment Inc.

7h • Hybrid

About The Position

SMS Equipment is looking for a Supervisor, Warranty & Contracts to support key warranty and contract functions across the business. Reporting to the Manager, Warranty and Contracts, this role is responsible for the day-to-day supervision, development, and training of the warranty team, along with analyzing data, preparing reports, and supporting overall warranty operations. The successful candidate will play a hands-on role in ensuring efficient processes, strong team performance, and effective support of the warranty function.

Requirements

• Previous office administration experience
• Demonstrated warranty experience
• Previous supervisory experience
• Strong computer proficiency, including data manipulation, word processing, spreadsheets, email, and internal electronic systems
• Strong verbal communication skills with the ability to clearly provide and exchange information
• Excellent time management, prioritization, critical thinking, organization, and attention to detail

Nice To Haves

• Previous accounting knowledge considered an asset

Responsibilities

• Supervise, coordinate, and balance workloads for Corporate Warranty personnel to ensure timely, accurate, and consistent service
• Lead, coach, train, and mentor employees, including providing performance feedback, development support, and input into evaluations and vacation planning
• Ensure adherence to company policies, procedures, systems, and warranty standards
• Lead the development and delivery of warranty training, onboarding materials, work instructions, and workflow documentation across corporate and branch teams
• Support core warranty operations including claims job sharing, factory campaigns, OEM labour rate submissions, and system and rate updates
• Oversee warranty tools, databases, and SharePoint resources to ensure information accuracy and accessibility
• Prepare and review warranty reporting, including analysis of WIP, AR, costs, risks, and recovery
• Collaborate with OEMs, branches, IT, Sales, Finance, and Service to support warranty setup, vendor onboarding, and process improvements
• Act as a key liaison for branch warranty support, assist with continuous improvement initiatives, and provide coverage in the Manager’s absence

Benefits

• competitive wages
• comprehensive group benefits plan
• RRSP matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed