Returns Administrator - St Louis, MO

Hubbell Incorporated•Maryland Heights, MO

4d•Onsite

About The Position

The Returns Administrator is responsible for leading and executing advanced testing processes to ensure the quality and performance of electrical, electronic, and mechanical parts and materials. This position supports engineering activities by participating in the design, test development, check-out, modification, fabrication, and the assembly of new electrical and mechanical systems. The Test Technician III will identify improvements to our processes and procedures and ensure that testing and quality is a core value that comes first for our team. A Day In The Life Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by: Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post-RMA follow-up activities as required. Collaborate with the warehouse to ensure returned materials are received into inventory accurately and in a timely manner. Meet daily productivity and workflow expectations established by management. Work with Contract Manufacturers to process RMAs at their facilities. Coordinate stock buy-back and scrap processes. Manage and resolve carrier claims. Partner with Transportation and Customer Service teams to resolve open sales order and shipment issues. Deliver a high level of customer service to both internal and external customers in alignment with departmental objectives. Attend and/or lead weekly meetings with cross-functional stakeholders to ensure timely RMA closure. Collaborate closely with internal departments including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics. Accurately interpret and communicate data from the ERP system. Manage multiple shared mailboxes and efficiently resolve a high volume of customer inquiries. Regularly review existing processes and implement process improvements as needed. Provide RMA process training to internal and external stakeholders as required.

Requirements

One to three years of customer service or related experience.
Strong written and verbal communication skills.
Proficiency in Microsoft Excel.

Nice To Haves

Experience with SAP or similar ERP systems preferred.

Responsibilities

Manage the end-to-end returns process, including initial return validation, RMA creation in the ERP system, approval coordination, and post-RMA follow-up activities as required.
Collaborate with the warehouse to ensure returned materials are received into inventory accurately and in a timely manner.
Meet daily productivity and workflow expectations established by management.
Work with Contract Manufacturers to process RMAs at their facilities.
Coordinate stock buy-back and scrap processes.
Manage and resolve carrier claims.
Partner with Transportation and Customer Service teams to resolve open sales order and shipment issues.
Deliver a high level of customer service to both internal and external customers in alignment with departmental objectives.
Attend and/or lead weekly meetings with cross-functional stakeholders to ensure timely RMA closure.
Collaborate closely with internal departments including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
Accurately interpret and communicate data from the ERP system.
Manage multiple shared mailboxes and efficiently resolve a high volume of customer inquiries.
Regularly review existing processes and implement process improvements as needed.
Provide RMA process training to internal and external stakeholders as required.