Return-It Associate

Encorp Pacific Canada • Langley, WA

11d

About The Position

Encorp Pacific (Canada), known as Return-It, is a British Columbia-based, federally incorporated, not-for-profit product stewardship corporation focused on beverage container management. It develops and manages systems to recover used packaging and end-of-life products for proper recycling. Its collection network includes more than 180 Return-It locations across British Columbia.

The Return-It Associate supports the daily operation of a Return-It collection facility in Langley, BC. The role involves assisting customers, inspecting and processing beverage container returns, operating recycling and sorting equipment, handling transactions and cash reconciliation, monitoring inventory and storage capacity, and maintaining a safe and efficient workplace. The associate also follows equipment maintenance procedures and coordinates with technical support and transporters as needed. Duties may evolve with business needs.

This permanent, full-time position is scheduled for 40 hours per week, Sunday through Thursday, from 10:00 a.m. to 6:00 p.m. Compensation is $20.00 per hour.

Requirements

• High school diploma or equivalent.
• Must be bondable.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills, including verbal and written communication in English.
• Ability to learn and operate RVMs and automated sorting equipment.
• Ability to lift and move materials.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Positive attitude and willingness to learn.

Nice To Haves

• Previous retail or customer service experience.
• Previous experience in a retail chain or franchise environment.
• Knowledge or experience with extended producer responsibility (EPR) or alternative recycling programs.
• Knowledge of and passion for environmental sustainability practices.

Responsibilities

• Support daily operations of the Return-It collection facility, including inspecting containers for compliance with recycling program guidelines and deposit-refund eligibility.
• Process beverage container returns accurately and efficiently using reverse vending machines (RVMs) and automated equipment.
• Follow cash-handling procedures, process customer deposit-return transactions using Encorp’s point-of-return (POR) system, and complete accurate daily cash reconciliation.
• Prepare and submit end-of-day financial reports from the POR system to the Finance team.
• Monitor beverage container collection levels and back-of-house storage capacity, and coordinate inventory levels and shipments with Encorp transporters.
• Identify and mitigate potential hazards and follow established safety procedures and health and safety programs.
• Follow company policies and procedures and suggest process improvements.
• Provide customers with assistance and information about the deposit-return process; respond promptly and professionally to inquiries, concerns, and feedback.
• Inform customers about the environmental benefits of recycling and the deposit-return system, and provide accurate information about relevant regulations, procedures, and policies.
• Learn and perform the day-to-day operation and maintenance of RVMs and automated sorting equipment.
• Follow regular and preventative maintenance procedures for facility equipment.
• Coordinate with technical support to resolve equipment issues in a timely manner and escalate issues to a manager as needed.
• Use pallet jacks or other equipment to move material from automation equipment to storage and prepare it for transporter collection.

Benefits

• Comprehensive health, dental, and vision benefits.
• Company-matched RRSP contributions.
• Three weeks of annual vacation.
• Annual health and fitness allowance.
• Annual public transit allowance.
• Paid training and ongoing learning opportunities.
• Supportive and collaborative team environment.
• Opportunity to develop customer service, retail, equipment operation, and cash-handling skills.
• Meaningful work promoting recycling and environmental sustainability in British Columbia.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED