Seasonal Part-Time Return Agent

Enterprise•Salt Lake City, UT

1d•Onsite

About The Position

Enterprise Mobility is hiring a Seasonal Part-Time Return Agent for its National/Alamo brands. The Return Agent provides friendly, efficient service throughout the rental return process, assists customers returning vehicles, and helps maintain a welcoming and efficient environment. The position is onsite at the Salt Lake City International Airport, 3923 W Terminal Dr, Salt Lake City, Utah 84122. Pay starts at $20–$22 per hour. This part-time seasonal position lasts no longer than 120 days. Available schedules include Saturday–Sunday, 8:00 a.m.–4:30 p.m.; Friday and Sunday, 4:00 a.m.–12:30 p.m.; Friday–Saturday, 8:30 a.m.–4:30 p.m.; Friday–Sunday, 8:00 a.m.–4:30 p.m.; Friday–Sunday, 4:00 a.m.–12:30 p.m.; and Thursday–Friday and Sunday, 4:00 a.m.–12:30 p.m.

Requirements

Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
No drug- or alcohol-related convictions on the driving record within the past five years.
Authorized to work in the United States without requiring work authorization sponsorship from the company now or in the future.
Able to work one or more of the posted shifts or schedules.
Must have been employed with the previous employer for at least six months.

Responsibilities

Greet customers arriving on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with the unit number, date, and time, and turn them in to lost and found.
Advise customers about rental charges and provide an accurate receipt.
Provide professional and courteous information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction, and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report.
Use the proper statement to determine whether the vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special lock, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify that they are moved to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.