Seasonal Part-Time Return Agent

Enterprise Mobility•Salt Lake City, UT

2d•$20 - $22•Onsite

About The Position

The Return Agent provides superior, friendly, and efficient service throughout the rental car return process. The role assists customers with rental returns, maintains a friendly and efficient environment, and helps make transactions quick and efficient. This is a part-time seasonal position lasting no longer than 120 days, located onsite at the SLC Airport in Salt Lake City, Utah. Pay starts at $20–$22 per hour. Multiple schedules are available: Saturday–Sunday, 8:00 AM–4:30 PM; Friday and Sunday, 4:00 AM–12:30 PM; Friday–Saturday, 8:30 AM–4:30 PM; Friday–Sunday, 8:00 AM–4:30 PM; Friday–Sunday, 4:00 AM–12:30 PM; or Thursday–Friday and Sunday, 4:00 AM–12:30 PM.

Requirements

Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
Must have no drug- or alcohol-related convictions on the driving record within the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
Must be able to work one or more of the posted shifts/schedules.
Must have been employed with the previous employer for at least six months.

Responsibilities

Greet customers as they arrive on the lot using prescribed, appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Advise customers of rental charges, review those charges, and provide accurate receipts.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time, mileage, recall, or other special locks, and verify movement to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify movement to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.